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Our performance

Each year Legal Aid NSW sets targets for improving our services to clients. Performance indicators and service delivery targets help us to meet our objectives and achieve results for the community.

Our Annual Report (Appendices) shows detailed five year performance trends.

Independent client surveys help us to measure our performance. The next survey will take place in 2017.

Key indicators of performance

13-14

14-15

15-16

Average waiting time for advice appointments

0.77 weeks

0.87 weeks

0.87 weeks

Rate of successful applications for grant of legal aid

79.4%

80.0%

80.7%

Number of advice and minor assistance services provided

140,729

150,396

147,419

Rate per 100,000 of NSW population accessing advice and minor assistance services

1,878

1,981

1,916

Service delivery target

2014-2015 result

2015-2016 target

2015-2016 result

2016-2017 target

Legal advice services

96,410

96,500

104,547

105,000

Duty services

174,562

175,000

196,004

196,500

Conferences - family dispute resolution

2,676

2,700

2,796

2,800

Community legal education sessions

2,975

3,000

2,243

2,300