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What to do after a natural disaster

This guide answers important questions for people who are dealing with an insurance company after their property has been damaged by a natural disaster. The guide contains 5 fact sheets:

Disaster fact sheet 1: What to do straight away
What to do after a disaster - insurance tips including how to get emergency money and accommodation.

Disaster fact sheet 2: What should I expect from my insurance company?
Information about dealing with your insurance company after a natural disaster.

Disaster fact sheet 3: Has the insurer offered you a cash settlement?
What you should do if an insurance company offers you a cash settlement on your property after a natural disaster.

Disaster fact sheet 4: I don't agree with the insurers decision.
If you don't agree with your insurers decision after a natural disaster, there are steps you can take.

Disaster fact sheet 5: Where can I get more help?
Where to get help and advice when dealing with your insurance company after a natural disaster.

Disaster fact sheet 6: Standard letters
Standard letters you can use to write to your insurance company after a natural disaster

About these fact sheets
This publication is a genera guide to the law. You should not rely on it as legal advice, and we recommend that you talk to a lawyer about your situation.

The information is correct at the time of printing. However it may change. For more information contact LawAccess NSW on 1300 888 529.

Do you need help to contact us?
If you need help to talk to us in your first language, call the Translating and Interpreting Service (TIS) on 131 450 (9am – 5pm).

If you find it hard to hear or speak, call the National Relay Service on 133 677 and ask for LawAccess NSW on 1300 889 529.