Mortgage stress handbook
14. Useful contacts
Please note: This chapter was updated on 16 June 2011. It contains new information about MoneySmart.
External Dispute Resolution (EDR)
Financial Ombudsman Service
1300 78 08 08
www.fos.org.au
Credit Ombudsman Service
1800 138 422 • Fax: 02 9273 8440
www.cosl.com.au
Free legal advice
MoneySmart
MoneySmart is the Australian Securities and Investments Commission’s website on money matters. It has helpful, practical information and videos for people who are struggling to pay their mortgage.
www.moneysmart.gov.au
Specialist Credit Law advice — Community Legal Centres
ACT
Consumer Law Centre ACT
(02) 6257 1788
www.carefcs.org/services/consumerlawcentre.html
New South Wales
Consumer Credit Legal Centre (NSW)
1800 808 488
www.cclcnsw.org.au
Victoria
Consumer Action Law Centre
1300 881 020
www.consumeraction.org.au
Western Australia
Consumer Credit Legal Service (WA)
(08) 9221 7066
www.cclswa.org.au
Other Community Legal Centres
The National Association of Community Legal Centres
Legal Aid
New South Wales
1300 888 529 (LawAccess NSW)
www.legalaid.nsw.gov.au
Queensland
1300 651 188
www.legalaid.qld.gov.au
Victoria
1800 677 402
www.legalaid.vic.gov.au
Northern Territory
1800 019 343
www.ntlac.nt.gov.au
ACT
1300 654 314
www.legalaidact.org.au
Tasmania
1300 366 611
www.legalaid.tas.gov.au
South Australia
1300 366 424
www.lsc.sa.gov.au
Western Australia
1300 650 579
www.legalaid.wa.gov.au
Some community legal centres and legal aid offices also employ specialist consumer credit lawyers
Financial counselling
1800 007 007 to contact your nearest financial counsellor
Financial Counselling Australia
www.financialcounsellingaustralia.org.au
Department of Human Services (DHS)
Info line
1300 131 060
ERSBenquiries@humanservices.gov.au
FAX: 1800 228 455
Early Release of Superannuation Branch
PO Box 1001
Tuggeranong DC ACT 2901
Mortgage assistance schemes
New South Wales
1800 806 653
www.housing.nsw.gov.au/Home+Buying+and+Building/Financing+Options/Mortgage+Assistance+Scheme.htm
Victoria
1800 134 872
www.housing.vic.gov.au/home-owners-assistance/mortgage-relief
Queensland
3224 7202
Toll Free: 1300 654 322
www.communities.qld.gov.au/housing/loans-and-grants/mortgage-relief-loans
ACT
(02) 6207 0084
www.revenue.act.gov.au/home_buyer_assistance/mortgage_relief
Supreme Court contacts
New South Wales
Sydney — (02) 9230 8111
www.lawlink.nsw.gov.au/sc
Northern Territory
Darwin — (08) 8999 7024
www.supremecourt.nt.gov.au/
Alice Springs — (08) 8951 5711
Tasmania
Hobart — (03) 6233 6385
Launceston — (03) 6336 2386
Burnie — 6434 6390
www.supremecourt.tas.gov.au
court@justice.tas.gov.au
ACT
(02) 6207 1786
www.courts.act.gov.au/supreme
Victoria
(03) 9603 9300
www.supremecourt.vic.gov.au
webmaster@supremecourt.vic.gov.au
Western Australia
(08) 9421 5333 www.supremecourt.wa.gov.au
Queensland
Brisbane — (07) 3247 4313 or (07) 3247 4314
www.courts.qld.gov.au
courtinfo@justice.qld.gov.au
Bundaberg — (07) 4131 5667
Courthouse.bundaberg@justice.qld.gov.au
Cairns — (07) 4039 8885
cairnsHCregistry@justice.qld.gov.au
Longreach — (07) 4650 1983
courthouse@longreach@justice.qld.gov.au
Mt Isa — (07) 4747 2011
courthouse@mountisa@justice.qld.gov.au
Roma — (07) 4624 3033
Courthouse.roma@justice.qld.gov.au
Townsville — (07) 4799 7261
townsvilleHCregistry@justice.qld.gov.au
South Australia
(08) 8204 0289
Supreme.registry@courts.sa.gov.au
www.courts.sa.gov.au/courts/supreme
Emergency Accommodation
New South Wales
Housing NSW
1300 468 746
24 hours 7 days
After Hours Temporary Accommodation Service
1800 152 152
4:30pm–10pm • Mon–Fri
10am–10pm • Sat–Sun and Public Holidays
Queensland
Homeless Persons Information
1800 474 753
24 hours 7 days
South Australia
Crisis Care131 611
4pm–9am • Mon–Fri 24 hours • Sat Sun
Northern Territory
Northern Territory Government Switchboardfor referral to emergency accommodation services
(08) 8999 2400
24 hours 7 days
Tasmania
Service Tasmania1300 135 513
9am–4:45pm • Mon–Fri
ACT
Connections ACT Homelessness Support
1800 176 468
9am –7pm • Mon–Fri 10am–1pm • Sat
Victoria
Emergency Accommodation Referral Service
1800 825 955
24 hours 7 days
Western Australia
Homeless Advisory and Referral Service
1800 065 892
24 hours 7 days