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Mortgage stress handbook

14. Useful contacts

External Dispute Resolution (EDR)

Financial Ombudsman Service

www.fos.org.au
1300 78 08 08

Credit Ombudsman Service

www.cosl.com.au
1800 138 422

MoneySmart

MoneySmart is the Australian Securities and Investments Commission’s website on money matters. It has helpful, practical information and videos for people who are struggling to pay their mortgage.
www.moneysmart.gov.au

Financial counselling

Financial Counselling Australia (FCA)
1800 007 007 to contact your nearest financial counsellor
www.financialcounsellingaustralia.org.au

Specialist Credit Law advice — Community Legal Centres

ACT

Consumer Law Centre ACT

www.carefcs.org
(02) 6257 1788

New South Wales

Financial Rights Legal Centre (NSW)

financialrights.org.au
Credit and Debt Hotline
1800 007 007

Victoria

Consumer Action Law Centre

www.consumeraction.org.au
1800 466 477

Western Australia

Consumer Credit Legal Service (WA)

www.cclswa.org.au
(08) 9221 7066

Other Community Legal Centres

The National Association of Community Legal Centres

www.naclc.org.au

Legal Aid

New South Wales

1300 888 529 (LawAccess NSW)
www.legalaid.nsw.gov.au

Queensland

1300 651 188
www.legalaid.qld.gov.au

Victoria

1300 792 387
www.legalaid.vic.gov.au

Northern Territory

1800 019 343
www.ntlac.nt.gov.au

ACT

1300 654 314
www.legalaidact.org.au

Tasmania

1300 366 611
www.legalaid.tas.gov.au

South Australia

1300 366 424
www.lsc.sa.gov.au

Western Australia

1300 650 579
www.legalaid.wa.gov.au

Some community legal centres and legal aid offices also employ specialist consumer credit lawyers

Department of Human Services (DHS)

www.humanservices.gov.au

Info line
1300 131 060

Early Release of Superannuation Branch
PO Box 1001
Tuggeranong DC ACT 2901
ERSBenquiries@humanservices.gov.au
FAX: 1800 228 455

Mortgage assistance schemes

Victoria

1800 134 872
www.housing.vic.gov.au then click on the link Home Owner Support > Mortgage Relief

Queensland

(07) 3224 7202
Toll Free: 1300 654 322
www.qld.gov.au then click on the link For Queenslanders > Homes and Housing > Financial help and concessions > Mortgage relief loan

ACT

(02) 6207 0084
www.revenue.act.gov.au then click on the link Home Buyer Assistance > Mortgage Relief

Supreme Court contacts

New South Wales

Sydney — 1300 679 272
www.supremecourt.lawlink.nsw.gov.au

Northern Territory

Darwin — (08) 8999 7024
Alice Springs — (08) 8951 5711
www.supremecourt.nt.gov.au/

Tasmania

Hobart — (03) 6233 6385
Launceston — (03) 6336 2386
Burnie — (03) 6434 6390
www.supremecourt.tas.gov.au
court@justice.tas.gov.au

ACT

(02) 6207 1786
www.courts.act.gov.au/supreme

Victoria

(03) 9603 9300
www.supremecourt.vic.gov.au
webmaster@supremecourt.vic.gov.au

Western Australia

(08) 9421 5333
www.supremecourt.wa.gov.au

Queensland

Brisbane — (07) 3247 4313 or (07) 3247 4314
www.courts.qld.gov.au
courtinfo@justice.qld.gov.au

Bundaberg — (07) 4131 5667
Courthouse.bundaberg@justice.qld.gov.au

Cairns — (07) 4039 8885
cairnsHCregistry@justice.qld.gov.au

Longreach — (07) 4650 1983
courthouse.longreach@justice.qld.gov.au

Mt Isa — (07) 4747 2011
courthouse.mountisa@justice.qld.gov.au

Roma — (07) 4624 3033
Courthouse.roma@justice.qld.gov.au

Townsville — (07) 4799 7261
townsvilleHCregistry@justice.qld.gov.au

South Australia

(08) 8204 0289
Supreme.registry@courts.sa.gov.au
www.courts.sa.gov.au/OurCourts/SupremeCourt 

Emergency Accommodation

New South Wales

Housing NSW
1300 468 746
24 hours 7 days
After Hours Temporary Accommodation Service
1800 152 152
4:30pm–10pm • Mon–Fri
10am–10pm • Sat–Sun and Public Holidays

Queensland

Homeless Persons Information
1800 474 753
24 hours 7 days

South Australia

Crisis Care

131 611
4pm–9am • Mon–Fri
24 hours • Sat Sun

Northern Territory

Northern Territory Government Switchboard for referral to emergency accommodation services
(08) 8999 2400
24 hours 7 days

Tasmania

Service Tasmania
1300 135 513
9am–4:45pm • Mon–Fri

ACT

Connections ACT Homelessness Support
1800 176 468
9am –7pm • Mon–Fri
10am–1pm • Sat

Victoria

Emergency Accommodation Referral Service
1800 825 955
24 hours 7 days

Western Australia

Homeless Advisory and Referral Service
1800 065 892
24 hours 7 days