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Diversity Action Plan 2016-2017

Diversity Action Plan 2016-2017 pdfpdf 1.70MB


To promote access to justice through early intervention and prevention and better targeting of legal assistance to disadvantaged people

  • Deliver community legal education to improve awareness of the law to:
    • elderly clients about cyber safety
    • migrant communities about obtaining Australian citizenship
    • people who are irregular maritime arrivals subject to fast track processing about their visa options and processing information
    • young people who are recent arrivals about criminal law
    • LGBT youth about criminal law
  • Produce publications to improve information and awareness for older people and children on
    • employment discrimination against older Australians
    • understanding rights and obligations about private training colleges
    • ‘Get Street Smart’ in Arabic and African languages
  • Publish and distribute Legal Topics for Older People Diary 2017
  • Develop a strategy to ensure assigned matters involving clients with disability and from multicultural backgrounds are appropriately allocated to panel lawyers
  • Review, redesign and expand community legal education on domestic and family violence
  • Expand targeted services to communities disproportionately affected by domestic and family violence
  • Expand legal services to refugees settling in NSW in partnership with specialist non-government and government refugee services


To pursue excellence, innovation and efficiency in legal service delivery

  • Develop and review resources to improve communication with people with limited English skills
    • Grants template letters to clients
    • Animated legal information brochures
  • Develop a factsheet on Syria, in the Guide: Working with new and emerging communities, and provide training to staff
  • Test selected publications for targeted community groups to determine their effectiveness and usefulness
  • Investigate technological options to provide information to clients about their appointments in community languages
  • Review amenities for clients with disability at all offices
  • Develop a template letter containing information in community languages advising clients about interpreting services
  • Review data on services to people affected by domestic and family violence to ensure access to services for targeted groups
  • Pilot data collection on people with disability on the complaints online form


To support and develop our people and improve our systems to meet organisational goals

  • Conduct a survey of staff with disability and use the results to improve wellbeing of staff
  • Implement the workforce strategy for the recruitment, employment and retention of people with disability
  • Advertise selected vacancies on websites targeting people with disability
  • Develop a tip sheet to support selection panels when recruiting and interviewing candidates with disability
  • Implement initiatives for female solicitors to increase advocacy skills in the Criminal Law Division
  • Deliver training to staff to improve awareness and client service on:
    • Demystifying the disability sector under NDIS
    • Disability data collection
    • Working with Muslim clients and colleagues
    • Working with LGBTIQ communities
    • Trauma-informed practice
  • Develop a strategy to assist older staff make arrangements for their transition to retirement


To build strong, effective service partnerships to respond to the legal and non-legal needs of our clients

  • Develop priorities for the delivery of community legal education to new humanitarian entrants in conjunction with government and non-government partners
  • Promote the e-learning modules on disability awareness and cultural awareness to panel lawyers and community legal centres
  • Provide internships for tertiary students with disability through the Stepping Into internship program
  • Provide community legal education and assistance with drafting wills, powers of attorney and enduring guardianships for targeted disadvantaged clients in collaboration with pro bono partners
  • Work with identified service providers to assist children and young people in out-of-home care identify civil law issues and provide appropriate referral pathways
  • Implement strategies to help reduce reoffending for children in residential homes in collaboration with NSW Police and NSW Ombudsman