1. Legal Aid NSW employs and retains more people with disabilities - By December 2018, Legal Aid NSW will have rolled out reasonable adjustments training to all managers and reviewed its policies regarding access to reasonable adjustments
- By December 2019, 8% of Legal Aid NSW employees have identified as having a disability
| - Achieve accreditation as a Disability Confident Recruiter
- Develop processes to meet disability target
- Develop processes to meet the reasonable adjustment target
- Allocate KPIs to Directors to ensure disability targets are met
- Report on performance against target biannually
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2. Managers and staff feel valued and respected in the workplace - By December 2019, 50% of managers will report improved confidence in implementing diversity and inclusion in the workplace
| - Design and implement a program to enable managers to be confident and competent about implementing diversity and inclusion in the workplace
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3. A more flexible and engaged workplace - By December 2019, Legal Aid NSW will have implemented a presumption in favour of flexible work practices, where it is reasonable and practicable to do so
| - Develop a flexible work practice framework
- Implement the framework
- Monitor and report performance biannually
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4. Enhanced services for clients with a disability - By June 2019, Legal Aid NSW will have reviewed its processes for panel lawyer recruitment to ensure that lawyers with skills in working with people with disabilities are identified, and can be assigned to clients with those disabilities
| - Review and develop processes for panel lawyer recruitment to identify lawyers with skills in working with clients with particular disabilities
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5. Improved gender equity in the legal profession By 1 July 2018, Legal Aid NSW will:
- Brief or select senior women barristers accounting for at least 20% of all briefs and/or 20% of the value of all brief fees paid to senior barristers
- Brief or select junior women barristers accounting for at least 30% of all briefs and/or 30% of the value of all brief fees paid to junior barristers
- By December 2019, women will be briefed in at least 30% of all briefs and receive at least 30% of the value of all brief fees
| - Implement the Law Council of Australia’s equitable briefing policy by developing a framework to improve the briefing of women barristers for legal aid work
- Developed a framework to educate panel lawyers about the Law Council’s policy, and ensure that they comply with it when briefing barristers for Legal Aid NSW work
- Develop and implement an ongoing, structured mentoring program that matches internal women advocates with external barristers to improve advocacy skills
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6. A greater proportion of Legal Aid NSW casework services are reported to meet the personal and cultural needs of ongoing clients in the 2019 Client Satisfaction Survey | - Develop and implement procedures so that service responses are better able to meet clients’ needs
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7. Improve access to justice for diverse groups through legal services | - Investigate the extent to which clients from diverse groups are accessing legal services through panel lawyers; identify whether any changes are required to improve this accessibility; and implement any such changes
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