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Legal Aid NSW 2017-2018 Plan

Legal Aid NSW 2017-2018 Plan pdf document pdf 99.83KB


To promote access to justice through early intervention and prevention and better targeting of legal assistance to disadvantaged people

  1. Deliver legal services to Aboriginal and Torres Strait Islander people and communities under the Reconciliation Action Plan 2015-2018 through:
    • programs to ensure culturally competent services; and
    • partnerships with community and government agencies
  2. Develop and introduce a triage approach to assess client need and capability on first entry to Legal Aid NSW
  3. Implement the NSW Government's package of Criminal Justice Reforms
  4. Provide integrated duty lawyer and family violence support services in designated family law courts as part of the Family Advocacy and Support Service
  5. Expand legal service delivery in remote NSW to improve client access to legal assistance
  6. Implement Domestic and Family Violence reforms and initiates
  7. Implement new representation services, including early resolution assistance and extended legal assistance
  8. Develop an Elder Abuse Strategy for the delivery of high quality, client centred services to people experiencing, or at risk of, elder abuse.


To pursue excellence, innovation and efficiency in legal service delivery

  1. Review the Legal Aid NSW service model to prisoners
  2. Implement the Early Appropriate Guilty Plea reforms
  3. Implement the reforms arising from the Criminal Appeals Review
  4. Implement phase 1 of the Client Service Strategy 2016-2010 through:
    • Client appointment system
    • Client computers and printers in reception areas
    • Client service training for front line staff
    • Service improvements in response to client feedback
  5. Implement the next phase of the Community Legal Education (CLE) Strategic Framework to ensure clients have early access to legal education and information
  6. Implement initiatives that promote diversity and inclusiveness to support our staff and improve client service
  7. Implement a monitoring and evaluation framework to demonstrate the efficiency and effectiveness of Legal Aid NSW services
  8. Commence development of a 10-year plan for service delivery in Greater Western Sydney


To support and develop our people and improve our systems to meet organisational goals

  1. Implement a new Client and Case Management System
  2. Implement a program or work to respond tot he Administrative Support Review
  3. Rollout resources and training for staff providing services to people living with mental illness
  4. Provide career opportunities to increase employment of Aboriginal staff through the Aboriginal Employment and Career Development Strategy 2015-2018
  5. Introduce new initiatives to promote and foster employee wellbeing, ethical practices and a positive culture
  6. Develop staff management and leadership capabilities to improve and sustain organisational performance


To build strong, effective service partnerships to respond to the legal and non legal needs of our clients

  1. Implement and evaluate a model of integrated service delivery with non-legal service providers in service hubs where there are high levels of disadvantage
  2. Develop and pilot a professional development framework for the civil law in-house practice, in collaboration with the Law Society
  3. Develop and evaluate a 'one legal aid' approach to legal services for newly arrived refugees as part of the NSW Government's initiative to support refugees to settle in NSW
  4. Lead the development and implementation a national multi-disciplinary training program for lawyers on the representation of children in family law matters
  5. Implement the National Partnership Agreement on Legal Assistance Services 2015-2020 including working with the community legal centre sector to develop best practice collaboration on legal assistance
  6. Develop a framework for a coordinated state-wide approach to supporting private practitioners through shared training and resources