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Legal Aid NSW Plan 2020-2021

Legal Aid NSW 2020-2021 Plan pdf 70KB

Legal Aid NSW Plan 2020 - 2021

Our Vision

To be a leader in a legal system that delivers fair outcomes for disadvantaged and vulnerable people

Our purpose

We use the law to help people, particularly those who are disadvantaged, know, defend and assert their rights

Our outcomes

1: High quality, targeted services that meet our clients’ needs

2: Partnerships that deliver the best possible outcomes for our clients

3: Our work improves the legal and justice systems

4: A highly capable workforce that is flexible, developed and equipped

5: Business processes that are responsive to our business needs

Our actions

1: High quality, targeted services that meet our clients’ needs

a. Consistently triage clients to the right level and type of service
b. Provide consistent quality advice service matched to client needs
c. Implement the generalist lawyer model to meet client needs
d. Prisoners have improved access to legal help
e. Simplify the pathway to a grant of aid
f. Simplify client entry and increase digital options for clients to seek legal help
g. Implement the Aboriginal strategy to increase service to Aboriginal clients
h. Develop a future model for Disaster Response Legal Service
i. Implement the framework for engaging with private practitioners

2: Partnerships that deliver the best possible outcomes for our clients

a. Review the effectiveness of the strategic partnerships framework and modify to improve impact
b. Develop a multidisciplinary practice framework in civil and family law and pilot in two teams
c. Implement a referral framework for non-legal services to support our clientsn

3: Our work improves the legal and justice systems

a. Develop and implement a new strategic law reform agenda
b. Monitor impact of COVID-19 related laws and process on our clients and service delivery
c. Identify opportunities for improved processes and service delivery including technological solutions post COVID-19
d. Identify opportunities for improved collaboration across DCJ cluster

4: A highly capable workforce that is flexible, developed and equipped

a. Implement strategic workforce planning across the organisation
b. Develop feasibility analysis for a human capital management system
c. Progress managing regional offices project to deliver clarity on reporting lines and structures
d. Develop an approved reformed social work function for Legal Aid NSW
e. Reform recruitment process to build confidence in decisionmaking
f. Implement career and learning pathways for all practice areas
g. Implement the new leadership program
h. Implement wellbeing workplace strategies across the organisation
i. Implement greater flexible working arrangements for all staff

5: Business processes that are responsive to our business needs

a. Implement new business rules for the allocation of grants
b. Implement greater automation in the grants process
c. Develop the business requirements for a new grants management system and Grants On-Line
d. Implement demand based funding model
e. Implement key ‘Digital Inside’ technology initiatives
f. Support criminal lawyers with a collaboration tool
g. Operationalise the resource allocation model for Crime
h. Review the means test income and asset thresholds and develop a methodology for ongoing review
i. Develop and implement a COVID-19 recovery plan for 20-21
j. Develop and implement a post-COVID reform plan to support the new normal

*We will work with our partners on implementing all aspects of this Plan where relevant.