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Multicultural Action Plan 2012-2013

1. Promoting access to justice

Action 1.1

Include an audio version of How Legal Aid NSW can help you in English on the website

Measure of success:

Audio version of How Legal Aid NSW can help you in English posted on website

By when: June 2013

Reporting Unit: Executive

Action 1.2

Revise and reissue letters in plainer English to clients regarding grants of aid

Measure of success:

Letters are redrafted, used in ATLAS and tested successfully with focus groups

By when: June 2013

Reporting Unit: Business Development

Action 1.3

Review and redraft Legal Aid Review Committee (LARC) client documents in plain English

Measure of success:

Appealing a Legal Aid Decision and LARC letters to clients reviewed and redrafted

By when: June 2013

Reporting Unit: Legal Policy

Action 1.4

Trial signage at selected offices advising clients of the languages spoken by staff

Measure of success: Signage trialled at five Legal Aid NSW offices

By when: December 2012

Reporting Unit: Operations Support

Action 1.5

Develop flyer on domestic violence and temporary partner visas and translate into community languages

Measure of success: Flyer developed, translated and launched

By when: November 2012

Reporting Unit: Cooperative Legal Service Delivery

Action 1.6

Conduct community legal education (CLE) workshops on Discrimination Law and Immigration Law under the Law for Community Workers program

Measure of success:

Five CLE workshops conducted and participant feedback reviewed

By when: June 2013

Reporting Units:

Community Legal Education

Civil Law

Action 1.7

Conduct CLE workshops on What's the Law? for teachers and settlement workers working with newly arrived migrants

Measure of success:

Six CLE workshops conducted and participant feedback reviewed

By when: June 2013

Reporting Unit: Community Legal Education

2. Pursuing excellence in legal services

Action 2.1

Include diversity issues in revised induction training for staff

Measure of success:

Induction process includes introduction to diversity concepts in the initial face-to-face session

By when: December 2012

Reporting Unit: Learning and Development

Action 2.2

Establish an award and processes that recognise outstanding service by a private practitioner for a disadvantaged client (including a client from a CALD background or with disability)

Measures of success:

  • Award approved by CEO
  • Award program developed and launched

By when: December 2012

Reporting Unit: Grants and Community Partnerships

Action 2.3

Develop principles for equity impact considerations when formulating new policies and programs

Measure of success:

Equity impact principles developed and approved by the Board

By when: June 2013

Reporting Units:

Equity & Diversity

Legal Policy


3. Supporting our people

Action 3.1

Develop protocol for consultation to ensure building and renovation works meet cultural needs

Measure of success: Protocol developed and implemented

By when: December 2012

Reporting Units:

Equity & Diversity

Legal Policy

Action 3.2

Implement 'quiet rooms' to improve staff amenity and facilitate cultural and religious practice

Measures of success:

  • Sydney Central office quiet room fit-out completed and launched by November 2012
  • Guidelines developed for use of quiet room facilities in other office locationsby February 2013

Reporting Unit: Operations Support

Action 3.3

Redevelop the intranet page to improve equity and diversity communication

Measure of success:

Equity and Diversity intranet page redeveloped and relaunched

By when: December 2012

Reporting Unit: Equity and Diversity


4. Linking services

Action 4.1

Establish a service delivery partnership with a peak agency to deliver new outreach and advice services to culturally and linguistically diverse (CALD) including newly arrived migrant communities

Measures of success:

  • Partnership agreement established by December 2012
  • CALD outreach services established at six new locationsby June 2013

Reporting Units:

Family Law

Civil Law


Action 4.2

Evaluate the results of the pilot program in the Shoalhaven area which assisted private lawyers to prepare case plans in s. 32 applications

Measure of success:

Evaluation conducted

By when: October 2012

Reporting Unit: Client Assessment and Referral