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Client satisfaction survey 2015


An independent survey shows a high level of client satisfaction for our services.

This year Legal Aid NSW undertook a general client satisfaction survey to measure satisfaction with advice and minor assistance services, across the criminal, civil and family law practices.

Results show an 87% satisfaction level of services by lawyers and clerical staff for advice and minor assistance services.

The survey was conducted between February and April 2015 by an independent company, Taverner Research. Legal Aid NSW recruited clients who visited its offices across New South Wales. A total of 615 clients who consented to participate were interviewed by telephone.

Clients were asked about waiting times, whether our service was useful and whether clients had personal safety concerns. Particular attention was given to people with special needs.

Despite the high satisfaction levels we will pay attention to the recommendations and make improvements wherever possible.