Access to LA Apply
Access to LA Apply is through your usual work email and password that you use to access your computer and other systems. If you require assistance with accessing LA Apply or submitting civil case work, please contact Service Desk on 1800 411 823 or email servicedesk@legalaid.nsw.gov.au.
If you have a civil case work matter requiring urgent approval and you are unable to submit this through LA Apply, please email grants.civil@legalaid.nsw.gov.au.
About LA Apply
As of 1 June 2026, all Civil Law grants are managed through LA Apply. LA Apply is Legal Aid NSW’s new grants management system, designed to replace the current system, Grants Online. The existing Grants Online system continues to operate for Family and Crime matters and for any Duty Solicitor claims. A Grants Online password is still required to access these law types.
LA Apply offers a modern and efficient digital experience, with guided application steps that adjust based on the matter type, making it easier to enter information and review client details. For administrators, a refreshed claims process allows pro forma invoices, claim creation and claim submissions to be completed in a more organised way.
For more information, see the Learn more section below.
Quick links
How to use LA Apply
Upcoming training sessions
Terms and Conditions for use
Known issues and workarounds
Learn more
Access to LA Apply is designed to be simple and secure. Users do not need a separate LA Apply username or password. They sign in using their usual work email and password, which is the same login they use to access their computer and other work systems. The new login method supports stronger protection of client information while maintaining a straightforward user experience. It provides secure access to the system without compromising convenience.
The sign-in process is similar to the Legal Aid Learning Management System (LMS). When a user is signed in with an organisation’s credentials, a multifactor authentication prompt is sent to verify identity before access is granted.
- A simple, easy to navigate online form.
- Pages and questions adjust based on the type of matter, so you only see what you need.
- Client details can be looked up or entered quickly, with information filled in automatically where available.
- Matter details, financial information and supporting questions are presented through guided screens.
- Centrelink checks can be completed and verified in real-time, within the system where the client provides consent.
- Some applications that meet all requirements will be approved automatically.
- Others will be reviewed by the Legal Aid Grants Team, with updates provided through the system.
- Only solicitors can certify applications.
- Standard scope clauses appear automatically.
- LA Apply provides an improved experience for administrators when managing claims.
- Administrators can access proforma invoices, prepare claims and submit them, through a clearer and more organised interface.