User guides
Grants Online user guide
- Multi-factor authentication
- Getting started
- New applications
- Other applications
- Claims
- Adjusting claims
- Update your personal details
- Client correspondence tip sheet
- Client custody address tip sheet
- Client demographics
- How to close a file
Submitting accurate claims
To assist you with submitting accurate claims, we have developed a list of questions that you should ask yourself before a claim is submitted to Legal Aid NSW. Answering ‘Yes’ to these questions will ensure that you submit an accurate claim. Where you answer ‘No’ to any of the questions relevant to the claim you are submitting, please click on the question to find out how you can change your answer to ‘Yes’.
All claims for fees and disbursements made by lawyers in legally aided matters must be submitted via Grants Online and lawyers must accept payment via electronic transfer.
For further information, contact the Service Desk on (02) 9219 5999 or by email servicedesk@legalaid.nsw.gov.au.