Policy Online
Civil - core areas of legal aid work
5. Complaints to an ombudsman, statutory body or agency, or a commissioner
Extended Legal Assistance is available to assist clients to make complaints to an ombudsman, statutory body or agency.
To be eligible for Extended Legal Assistance a client must satisfy the following eligibility tests:
- ELA Means Test
- ELA Merit Test, and
- Legal Aid NSW is satisfied the client is a vulnerable person.