Policy Online
Civil - core areas of legal aid work
7. Consumer disputes
Extended Legal Assistance is available to assist clients with an internal dispute resolution process in relation to a consumer dispute, and lodging complaints at an external dispute resolution scheme, and complex insurance claims.
To be eligible for Extended Legal Assistance a client must satisfy the following eligibility tests:
- ELA Means Test,
- ELA Merit Test,
- Legal Aid NSW is satisfied the client is a vulnerable person.