Legal Aid NSW Policy Online
Document Type: Policy
Chapter:Civil - core areas of legal aid work


1. Disputes with Centrelink

Extended Legal Assistance is available to clients for disputes with Centrelink at the AAT (tier 1) relating to:

To be eligible for ELA a client must satisfy the following eligibility tests:

2. Veterans' matters

Extended Legal Assistance is available for assistance with primary claims with the Department of Veterans’ Affairs (DVA) and representation at the Veterans’ Review Board (VRB) in the following types of matters:

To be eligible for Extended Legal Assistance an applicant must satisfy the following eligibility test:

There will be no Means Test for the Veterans’ matters.

Date last published: 07/09/2020

3. Complaints to the Fair Work Ombudsman and the Fair Work Commission

Extended Legal Assistance is available to assist clients to make complaints to the Fair Work Ombudsman about recovery of entitlements and Fair Work Commission claims about unfair dismissal or general protections.

To be eligible for Extended Legal Assistance a client must satisfy the following eligibility tests:

4. Housing matters at the Housing Appeals Committee and internal reviews

Representation through the social housing two tier appeals process.

Extended Legal Assistance is available for representation through the social housing two tier appeals process.

To be eligible for Extended Legal Assistance a client must satisfy the following eligibility tests:

5. Complaints to an ombudsman, statutory body or agency, or a commissioner

Extended Legal Assistance is available to assist clients to make complaints to an ombudsman, statutory body or agency.

To be eligible for Extended Legal Assistance a client must satisfy the following eligibility tests:

6. Complaints to the United Nations

Extended Legal Assistance is available to assist clients with lodging complaints to the United Nations.

To be eligible for Extended Legal Assistance a client must satisfy the following eligibility tests:

7. Consumer disputes

Extended Legal Assistance is available to assist clients with an internal dispute resolution process in relation to a consumer dispute, and lodging complaints at an external dispute  resolution scheme, and complex insurance claims.

To be eligible for Extended Legal Assistance a client must satisfy the following eligibility tests:

8. Discrimination complaints

Extended Legal Assistance is available to assist clients with lodging a complaint at the ADB or the AHRC.

To be eligible for Extended Legal Assistance a client must satisfy the following eligibility tests:

9. Complaints to an external dispute resolution body such as an ombudsman, commissioner, statutory body, regulator or other agency

Extended legal assistance is available to assist clients to make complaints to an external dispute resolution body or agency where:

To be eligible for Extended Legal Assistance a client must satisfy the following eligibility tests:

10. School Exclusion matters

Extended Legal Assistance is available to assist clients:

To be eligible for Extended Legal Assistance a client must satisfy the following eligibility tests:

There will be no Means Test applied to these matters.

Note: The client may be the child or young person that is the subject of the matter, or their parent or guardian.

Date last published: 07/09/2020

11. Stolen Generations Reparations Scheme Review matters

Extended Legal Assistance is available to assist clients to apply to the Minister for Aboriginal Affairs to review a decision under the Stolen Generations Reparations Scheme (SGRS).

To be eligible for Extended Legal Assistance a client must satisfy the following eligibility test:

There will be no Means Test applied to these matters.

Date last published: 07/09/2020

12. Migration matters

Extended Legal Assistance is available for migration matters at the Administrative Appeals Tribunal (Migration Review Division) relating to:

Extended Legal Assistance is available for migration matters at the Department of Home Affairs relating to:

To be eligible for Extended Legal Assistance an applicant must satisfy the following eligibility tests:

Date last published: 07/09/2020

13. Sexual Assault Communications Privilege matters

Extended Legal Assistance is available to complainants where NSW Police seek their counselling information when investigating sexual offences against them.

To be eligible for Extended Legal Assistance an applicant must satisfy the following eligibility test:

There is no Means Test for Sexual Assault Communications Privilege matters.

Date last published: 07/09/2020

14. Coronial Inquest matters

Extended Legal Assistance is available to assist persons of interest who are required to give evidence at a Coronial Inquest.

To be eligible for Extended Legal Assistance an applicant must satisfy the following eligibility tests:

Date last published: 06/11/2020

15. Victims of violent crime

Extended Legal Assistance is available to victims of violent crime to:

To be eligible for Extended Legal Assistance an applicant must satisfy the following eligibility test:

Note: Extended Legal Assistance is an early intervention service provided by the in-house practice only. The provision of this service is dependent on in-house capacity.