Legal Aid NSW Policy Online
Document Type: Policy
Chapter:Civil - core areas of legal aid work


1. Disputes with Centrelink

Extended Legal Assistance is available to clients for disputes with Centrelink at the AAT (tier 1) relating to:

To be eligible for ELA a client must satisfy the following eligibility tests:

2. Veterans' Review Board (VRB) matters

Representation at the VRB to war veterans or their dependents in the following types of matters:

Extended Legal Assistance is available for representation at the Veterans’ Review Board.

To be eligible for Extended Legal Assistance an applicant must satisfy the following eligibility test:

There will be no Means Test for the Veterans’ matters.

3. Complaints to the Fair Work Ombudsman and the Fair Work Commission

Extended Legal Assistance is available to assist clients to make complaints to the Fair Work Ombudsman about recovery of entitlements and Fair Work Commission claims about unfair dismissal or general protections.

To be eligible for Extended Legal Assistance a client must satisfy the following eligibility tests:

4. Housing matters at the Housing Appeals Committee and internal reviews

Representation through the social housing two tier appeals process.

Extended Legal Assistance is available for representation through the social housing two tier appeals process.

To be eligible for Extended Legal Assistance a client must satisfy the following eligibility tests:

5. Complaints to an ombudsman, statutory body or agency, or a commissioner

Extended Legal Assistance is available to assist clients to make complaints to an ombudsman, statutory body or agency.

To be eligible for Extended Legal Assistance a client must satisfy the following eligibility tests:

6. Complaints to the United Nations

Extended Legal Assistance is available to assist clients with lodging complaints to the United Nations.

To be eligible for Extended Legal Assistance a client must satisfy the following eligibility tests:

7. Consumer disputes

Extended Legal Assistance is available to assist clients with an internal dispute resolution process in relation to a consumer dispute, and lodging complaints at an external dispute  resolution scheme, and complex insurance claims.

To be eligible for Extended Legal Assistance a client must satisfy the following eligibility tests:

8. Discrimination complaints

Extended Legal Assistance is available to assist clients with lodging a complaint at the ADB or the AHRC.

To be eligible for Extended Legal Assistance a client must satisfy the following eligibility tests:

9. Complaints to an external dispute resolution body such as an ombudsman, commissioner, statutory body, regulator or other agency

Extended legal assistance is available to assist clients to make complaints to an external dispute resolution body or agency where:

To be eligible for Extended Legal Assistance a client must satisfy the following eligibility tests:

Legal Aid NSW is satisfied the client is a vulnerable person.