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Policy Online

Criteria for vulnerable clients and law

Family - child support

Legal Aid NSW will determine whether the client is vulnerable having regard to:

  • whether they have unstable housing (or are homeless)
  • whether they live in remote regions which makes access to the internet and other services difficult
  • any history of mental health problems cognitive impairment or substance abuse issues
  • any problems with literacy or inability to communicate in English
  • any serious difficulty dealing with government agencies
  • whether they are experiencing or at risk of domestic and family violence
  • whether they are in custody.

Legal Aid NSW will make an assessment of vulnerability of the client based on these characteristics and experiences.