Policy Online
Criteria for vulnerable clients and law
Family - child support
Legal Aid NSW will determine whether the client is vulnerable having regard to:
- whether they have unstable housing (or are homeless)
- whether they live in remote regions which makes access to the internet and other services difficult
- any history of mental health problems cognitive impairment or substance abuse issues
- any problems with literacy or inability to communicate in English
- any serious difficulty dealing with government agencies
- whether they are experiencing or at risk of domestic and family violence
- whether they are in custody.
Legal Aid NSW will make an assessment of vulnerability of the client based on these characteristics and experiences.