Print Section Print Chapter View History

3. Civil law matters

3.12. Consumer Protection matters and External Dispute Resolution

For the purposes of Civil Policy 6.5.2, external dispute resolution (or EDR) means the external dispute resolution of a consumer claim or dispute using an EDR scheme. This includes, but is not limited to, EDR schemes run by the following organisations:

  • the Financial Ombudsman Service (including its third party uninsured motor vehicle jurisdiction)
  • the Credit Ombudsman Service
  • the Telecommunications Ombudsman Service
  • the Energy and Water Ombudsman Service
  • the Travel Compensation Fund
  • the Superannuation Complaints Tribunal
  • a government-based superannuation EDR process

Funding is available under Civil Policy 6.5.2 regardless of whether a claim has been through a company's Internal Dispute Resolution (IDR) process.




Date Last Published: 06/12/2010