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Consumer protection

Is legal aid available?

Legal aid is available for certain types of consumer protection matters including, for example:

  • Credit matters (including mortgages and guarantees)
  • Matters relating to unconscionable contracts and unfair contract terms
  • Matters relating to the purchase of goods and services
  • Matters relating to insurance contracts and superannuation, and
  • Matters involving a claim or cause of action against a person retained to advise and/or represent a client for the purpose of a consumer transaction
  • Link to Policy Online

    Which tests apply ?

    For external dispute resolution, the applicant must meet the following tests;
    • Means Test
    • The Unpaid Contributions Test
    • Merit Test
    • Availability of Funds Test.
  • For lodging a complaint or for court proceedings, the applicant must meet the following tests;
    • Means Test
    • The Unpaid Contributions Test
    • Merit Test
    • Availability of Funds Test and
    • The applicant must show that the public interest would be advanced.
  • For court proceedings, Legal Aid NSW must also be satisfied that the applicant participated in internal and external dispute resolution (where available) and the parties have not resolved the dispute.

Under this policy, legal funding is not available for tenancy matters.

For more information see the following Legal Aid NSW publications: