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Mortgage stress handbook

14. Useful contacts

Australian Financial Complaints Authority (AFCA)

Australian Financial Complaints Authority (AFCA)

1800 931 678
www.afca.org.au

MoneySmart

MoneySmart is the Australian Securities and Investments Commission’s website on money matters. It has helpful, practical information and videos for people who are struggling to pay their mortgage.
moneysmart.gov.au

Financial counselling

Financial Counselling Australia (FCA)
1800 007 007 to contact your nearest financial counsellor
www.financialcounsellingaustralia.org.au

Specialist Credit Law advice — Community Legal Centres

ACT

Consumer Law Centre ACT

www.carefcs.org
(02) 6257 1788 or (02) 6143 0044

New South Wales

Financial Rights Legal Centre (NSW)

www.financialrights.org.au
1800 844 949

South Australia

Consumer Credit Law Centre

www.consumercreditsa.org
(08) 8342 1800

Victoria

Consumer Action Law Centre

www.consumeraction.org.au
1800 466 477 or (03) 9629 6300

Western Australia

Consumer Credit Legal Service (WA)

www.cclswa.org.au
(08) 9221 7066

Other Community Legal Centres

The National Association of Community Legal Centres

www.naclc.org.au

Legal Aid

New South Wales

1300 888 529 (LawAccess NSW)
www.legalaid.nsw.gov.au

Queensland

1300 651 188
www.legalaid.qld.gov.au

Victoria

1300 792 387
www.legalaid.vic.gov.au

Northern Territory

1800 019 343
www.legalaid.nt.gov.au

ACT

1300 654 314
www.legalaidact.org.au

Tasmania

1300 366 611
www.legalaid.tas.gov.au

South Australia

1300 366 424
www.lsc.sa.gov.au

Western Australia

1300 650 579
www.legalaid.wa.gov.au

Some community legal centres and legal aid offices also employ specialist consumer credit lawyers

Australian Taxation Office (ATO)

Early Release of Superannuation
www.ato.gov.au/individuals/super/withdrawing-and-using-your-super/Early-access-to-your-super/

Mortgage assistance schemes

Queensland

(07) 3224 7202
Toll Free: 1300 654 322
www.qld.gov.au/housing/buying-owning-home/financial-help-concessions/mortgage-relief-loan

ACT

(02) 6207 0084
www.revenue.act.gov.au/home-owner-assistance/mortgage-relief

Supreme Court contacts

New South Wales

Sydney — 1300 679 272
www.supremecourt.justice.nsw.gov.au

Northern Territory

Darwin — (08) 8999 7024
Alice Springs — (08) 8951 5711
www.supremecourt.nt.gov.au

Tasmania

Hobart — 1300 664 608
Launceston — (03) 6777 2873
Burnie — (03) 6477 7120
www.supremecourt.tas.gov.au

ACT

(02) 6205 0000
www.courts.act.gov.au/supreme

Victoria

(03) 9603 9300
www.supremecourt.vic.gov.au

Western Australia

(08) 9421 5333
www.supremecourt.wa.gov.au

Queensland

Brisbane — (07) 3247 4313
www.courts.qld.gov.au
courtinfo@justice.qld.gov.au

Bundaberg — (07) 4131 5667
Courthouse.bundaberg@justice.qld.gov.au

Cairns — (07) 4039 8885
cairnsHCregistry@justice.qld.gov.au

Longreach — (07) 4650 1983
courthouse.longreach@justice.qld.gov.au

Mt Isa — (07) 4747 2011
courthouse.mountisa@justice.qld.gov.au

Roma — (07) 4624 3033
Courthouse.roma@justice.qld.gov.au

Townsville — (07) 4799 7261
townsvilleHCregistry@justice.qld.gov.au

South Australia

(08) 8204 0289
Supreme.registry@courts.sa.gov.au
www.courts.sa.gov.au/OurCourts/SupremeCourt

Emergency Accommodation

New South Wales

Housing NSW
Service Link2home
1800 422 322

Queensland

Homeless Hotline
1800 474 753

South Australia

Homelessness Gateway
1800 003 308

Northern Territory

www.shelterme.org.au

Tasmania

Housing Connect
1800 800 588

ACT

Homeless Services
OneLink 1800 176 468

Victoria

Crisis & Emergency Accommodation
1800 825 955

Western Australia

Specialist Homelessness Services
Entrypoint Perth 1800 124 684