Go to content

What to do after a natural disaster

Standard letters you can use to write to your insurer

Standard letter or email about financial hardship

Insurance Company

Address 1

Address 2

NSW

Dear Sir/Madam

Financial hardship request under section 8 of the General Insurance Code of Practice

Claim number/Policy number

I am unable to pay my excess because I am in financial hardship.

Please [choose one]

  • take my excess out of any cash settlement at the end of my claim.
  • allow me to pay my excess by instalment of [  ] a month for [  ] months.

I look forward to hearing from you within 10 working days.

In the meantime please confirm that you will continue t o process my claim without delay.

Yours sincerely


Standard letter or email asking how long it will take to process your claim

Insurance Company

Address 1

Address 2

NSW

Dear Sir/Madam

Request for time frame under section 7.10.3 of the General insurance Code of Practice

Claim number/Policy number

Please give me an initial estimate of the timetable and process for making a decision on my claim.

I look forward to hearing from you within 10 working days.

Your sincerely


Standard letter or email asking for copies of any reports

Insurance Company

Address 1

Address 2

NSW

Dear Sir/Madam

Request for reports under section 14 of the General Insurance Code of Practice

Claim number/Policy number

Please provide me with copies of the documents listed below:

  • 1. Assessors' reports
  • 2.Scopes of works
  • 3.Builder's reports
  • 4. Engineers' reports
  • 5. Hydrologists' reports
  • 6. Geotechnical reports

I look forward to hearing from you within 10 working days.

Your sincerely


About these fact sheets

This publication is a general guide to the law. You should not rely on it as legal advice, and we recommend that you talk to a lawyer about your situation.

The information is correct at the time of printing. However it may change. For more information contact LawAccess NSW on 1300 888 529.

Do you need help to contact us?

If you need help to talk to us in your first language, call the Translating and Interpreting Service (TIS) on 131 450 (9am-5pm)

If you find it hard to hear or speak, call the National Relay Service on 133 677 and ask for LawAccess NSW on 1300 889 529 or visit www.relayservice.gov.au