Step by step guide- Starting a claim at NCAT

To make an application, you need to use the Consumer application about  goods and services in the consumer and commercial division of NCAT. You can get the application form online from the NCAT website.

You can also apply online through the NSW Online Registry. If you are applying online, you will need to create an online registry account before filling out your application. 

For more information, see Consumer claims on the NCAT website. 

On your application, the person, business or company that you are making the application against is named the ‘respondent’. It is important that you use the right legal name and address for the person, business or company that you are making the application against. 

If you are making an application against a business or company, you will need to buy a business or company search using ASIC Registers and attach the search to your application. For more information see Applications about a business or company on NCAT’s website. 

For more information see Finding and naming the respondent.

You must attach copies of your supporting documents to your application. The types of documents you may need include:

• proof of purchase, like receipts, invoices or bank statements

• a contract, terms and conditions or warranty documents 

• photos, expert reports, quotes, emails or texts that support your claim

• if you’re asking NCAT for an order about a consumer guarantee direction, you must attach a copy of the NSW Trading consumer guarantee to your application. 

You should always keep the originals of your documents. When you lodge your application, make sure that you attach copies of your supporting documents. If you don’t, some NCAT registries may ask you for them. Always follow any instructions you get from NCAT. 

Go through either the physical form or online form and fill out all relevant sections.  

Explain what you bought or what service you were provided with, what went wrong, and what you want NCAT to order. Use short sentences and be specific by including dates and amounts.

The next step is to file the application form. 

If you filled out your application using the NSW Online Registry, you can file your application online. 

If you filled out a paper form you can either file it:

• by post along with a cheque or money order   

• in person at your nearest NCAT registry. 

You can find your closest registry on the Contact us page on NCAT’s website. 

To check the filing fee for the Consumer and Commercial division, see Fees at NCAT on NCAT’s website. To see whether you are eligible for a reduced or concession fee, see Reduced fees and fee waivers on NCAT’s website. on NCAT’s website. 

After you file your application, NCAT will send you and the respondent a notice with the date and time for conciliation and hearing. For information on next steps, see During your case.