Step by step guide- starting a motor vehicle claim at NCAT

You need one form, the Motor vehicle consumer claim application. 

You can apply online or download the form on the forms page on the NCAT website.

If you apply online, you will need to register as a new user and create an account by following the prompts.

You can only make a motor vehicle consumer claim in NCAT against a car dealer or repairer that is carrying on a business. You can’t make a motor vehicle consumer claim against a private person. You also can’t use this process if you bought the vehicle from a private seller.  

You are called the applicant. The business or company you are making the claim against is called the respondent.

If the respondent is a registered business or company, you must include a recent business name extract or ASIC company extract with your application. You also need the business's correct legal name and registered address. 

If the details are wrong, your application could be delayed or dismissed.

For more information, see Finding and naming the respondent. 

Once you have a copy of a recent business name extract or ASIC company extract, you will need to collect other supporting documents. These are documents that support your claim. Without supporting documents, your argument will not be very strong. These might include a receipt, invoice, contract, or warranty about buying or repairing the vehicle. 

Tip: Do not send any original documents. Keep the originals and send copies.

If you do not have supporting documents, get legal advice before you apply to NCAT.

Fill in the application form.

You need to give your details and the respondent's details.

Tip: Use the information on the business name extract or ASIC company extract. You must include a copy of the extract with your application.

You need to say what type of order you want NCAT to make and the total value of claim. For example, if you want your car to be repaired you can select “An order to repair or replace faulty motor vehicle or part to the value of”. You should then write the amount you are claiming.

You need to explain why you are for asking for the order.  Give a detailed description of the problem and anything that is relevant to your case. Clearly describe the problem and include any details that help your case. 

If you are unavailable on a particular date, make sure you write down the date or dates you can’t attend the tribunal.

Write down any special needs you have and if you need an interpreter.

Check the application carefully. If everything is correct, write your name, sign, and date the form. Keep a copy for yourself.

The next step is to file the application form. 

If you filled out your application using the NSW Online Registry, you can file your application online. 

If you filled out a paper form you can either file it:

• by post along with a cheque or money order   

• in person at your nearest NCAT registry. 

You can find your closest registry on the Contact us page on NCAT’s website. 

To check the filing fee for the Consumer and Commercial division, see Fees at NCAT on NCAT’s website. To see whether you are eligible for a reduced or concession fee, see Reduced fees and fee waivers on NCAT’s website. on NCAT’s website.

After you file your application at NCAT, you will receive a letter from NCAT telling you the date and time for conciliation and hearing. NCAT will also tell the respondent in writing.

For more information, see During your case.