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Annual Report 2010 - 2011

Overview

About this report

This annual report reviews and reports our activities and performance, including what we set out to do in our Corporate Plan 2009 - 2011, based on four key corporate priorities – Social Inclusion, Access to Justice, Integrated Services and Organisational Flexibility.

Achievements in this report are aligned with our plan – services for people at greatest risk of social exclusion with a focus on early intervention, strong partnerships, and greater flexibility so we can respond better to clients’ changing legal needs.

This report incorporates all operational activities of our organisation, including joint initiatives. It reflects our commitment to effective corporate governance through openness and accountability and provides an account of our revenue and how we have used public funds.

As well as the past year, the report looks to the year ahead and provides an insight into the challenges facing Legal Aid NSW.

In this report we refer to ourselves as Legal Aid NSW. Although our organisation is established under the Legal Aid Commission Act 1979, the Board endorsed the use of the name Legal Aid NSW in 2006.

This is our 32nd annual report. Earlier annual reports are available from the menu on the right.

Printed copies are available on request by contacting us on 9219 5028.

Last year’s annual report received a Gold Award from the Australasian Reporting Awards – our fourth Gold Award.

Our Vision

To ensure that people who are economically and socially disadvantaged can understand, protect and enforce their legal rights and interests.

Our Mission

To deliver a range of innovative, high quality legal services to our clients and the community, to assist them to resolve their legal problems.

Our Values

Integrity: Acting ethically at all times

Professionalism: Providing high quality services

Efficiency: Using resources responsibly

Equity: Ensuring equitable access to services