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Annual Report 2013 - 2014

Corporate governance

Setting strategic direction, monitoring progress, and ensuring compliance are key elements of our governance procedures.

Key measures

  • The Board approved an increase in the means test thresholds (the first increase since 2007), narrowing the ‘justice gap’ so more people can be eligible for legal aid.
  • Implemented a new complaints handling policy – recommended by an independent audit.
  • Received 17 applications for access to information.
  • Completed eight performance audits were completed.

Key challenge for the year ahead

Implementing a new complaints handling system and ensuring staff compliance.