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Annual Report 2014 - 2015

Client services

Legal Aid NSW responded to clients' changing needs, taking into account the implications for disadvantaged people in New South Wales of new legislation and policies.

In April 2015, the Hunter and Central Coast regions were devastated by severe storms and flooding. In Dungog, Legal Aid NSW, the Australian Red Cross and Suncorp Group hit the ground running to assist people with storm damage issues

Above: In April 2015, the Hunter and Central Coast regions were devastated by severe storms and flooding. In Dungog, Legal Aid NSW, the Australian Red Cross and Suncorp Group hit the ground running to assist people with storm damage issues (see Quick response to emergency flooding).

Key measures

Key challenge

We have identified the need for a more consistent and integrated approach to client services across the organisation.

We need to make greater use of advancing technology to target our clients more effectively.

The year ahead

Develop a client service strategy to ensure quality and consistency of services to clients.

Develop a strategy for the better use of technology to improve engagement and accessibility for clients, partners and stakeholders.