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Annual Report 2014 - 2015

Five-year performance

Chart showing total client services 5 year trend

Chart 1: Total client services
*The introduction of new protocols to streamline the volume of telephone calls from prisoners has contributed to the decrease in the volume of calls and consequently, to information services (see Streamlining access to legal services for prisoners).

Chart showing 5 year trend in Duty services

Chart 2: Duty services (representation appearances at courts and tribunals)

Chart showing 5 year trend in Total outreach services

Chart 3: Outreach legal advice services provided by mobile lawyers

Chart showing 5 year trend in Legal advice services

Chart 4: Legal advice services

Chart showing 5 year trend in Minor assistance services

Chart 5: Minor assistance services

Chart showing 5 year trend in CLE services

Chart 6: Community legal education sessions

Chart showing 5 year trend in Aboriginal client duty services

Chart 7: Aboriginal clients: percentage of total case and inhouse duty services
The increase from 9.4% to 11.3% over five years indicates significant efforts to make Legal Aid NSW services more accessible to Aboriginal clients.

Chart showing 5 year trend in Family law mediation conferences

Chart 8: Family law mediation conferences 

Significant increases across services since 2010-2011 %
Total client services 13.1
Duty (representation appearances at courts and tribunals) 3.9
Outreach legal advice 46.3
Legal advice 13.1
Minor assistance 347.1
Community legal education sessions 38.5
Family mediation conferences 5.5