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Annual Report 2016 - 2017

Client services

Our clients come from diverse backgrounds and have diverse needs. This year, our services assisted new arrivals, people with disability, families in debt and families affected by domestic violence by providing integrated legal and social support— as well as education.

Senator the Hon George Brandis QC, Commonwealth Attorney-General, launched a new service that puts lawyers who understand trauma in the state's busiest family law courts. He was joined in western Sydney by Legal Aid NSW staff, Family Court judges, and key domestic violence legal and social support providers. See New approach to keep children and families safer. Photo: Marinco Kojdanovski

Key achievements

The year ahead

  • Better tailor our services to our clients' needs through better assessment and triage for advice services.

Key challenge

  • Making sure our new performance benchmarks strengthen our ability to respond to the legal and non-legal needs of our clients, and bring real benefits to our clients.