Go to content

Annual Report 2016 - 2017

Information technology

Information technology played a key role in assisting the organisation to better deliver legal services.

OBJECTIVE Access to justice

Digital engagement broadens access for our clients

We worked on a range of digital initiatives within the scope of the Legal Aid NSW Client Service Strategy 2016-2020, including:

  • launching an online legal aid application form for clients
  • designing an online client appointment booking system
  • trialling kiosk computers in reception areas for client use.

OBJECTIVE Excellence in legal services

Managing records and information

We completed an audit of intranet content and developed an action plan to ensure all content meets web accessibility standards. User awareness sessions ensure new content meets these standards and clear guidelines ensure better management of digital records.

Improving our IT operating model

This year we introduced changes to our Information and Communications Technology operating model, including introducing a business partnership role to ensure our IT services are clearly aligned with the needs of business stakeholders.

OBJECTIVE Supporting our people

Supporting our mobile workforce

We adopted a new approach to providing mobile technology by issuing all our lawyers and other mobile staff with a sole device—a hybrid laptop/tablet device to use whether they are working in or outside the office. Mobile staff will now have full secure access to all our business systems from their hybrids when working outside our offices at court or on outreach. They can also access our video conferencing services from their hybrids when on the move. All Central Sydney mobile staff received hybrids by June 2017, with the regional office rollout scheduled for completion by October 2017.

The year ahead

  • Develop more client-focused digital initiatives.
  • Determine a future architectural roadmap for our business intelligence platforms.
  • Provide technology solutions and improvements to support a range of Justice business reforms.
  • Continue our transition to cloud-based services and applications as appropriate.
  • Implement a range of improvements to our IT service delivery model to improve internal customer service levels.
  • Complete the deployment of hybrid laptop/ tablets to all mobile staff.