Go to content

Annual Report 2016 - 2017

Learning and development

Fact file
2,126 people attended Legal Aid NSW conferences and seminars
2,367 attendances at Legal Aid NSW courses and workshops
3,821 online learning activities undertaken
62 distinct courses and workshops conducted for staff

OBJECTIVE Supporting our people

Developing the knowledge and skills of our leaders and employees

Nineteen people completed the New Leaders Program (NLP) in 2016. The NLP builds on the Management Development Program and immerses participants in real work based scenarios. The group were awarded certificates at the Legal Aid NSW Managers Conference in November 2016. A second NLP began in October 2016. Twenty five new leaders are expected to complete the program in October 2017.

Nous Consulting conducted Executive development workshops to explore an approach and framework for succession and talent management. Successors are being identified for Directors and later identified for other critical roles in the organisation. Leadership Capability Profiles are being designed to fast-track the development of those identified as possible successors.

Several workshops and online Just-in-Time sites were developed in 2016–2017. The sites were accessed 2,458 times by employees. The most popular sites were Individual Planning and Management Development followed by Clear and Concise Writing and Handling Workplace Conflict.

Thirty-eight people received financial assistance and accessed study leave to support them to gain formal qualifications through tertiary education institutes.

Frontline staff skilled up in providing the best possible services to people affected by domestic and family violence

Mandatory domestic and family violence training was rolled out to all Legal Aid NSW frontline staff.

The training is a key action under the Legal Aid NSW Domestic and Family Violence Strategy 2016-2018. All frontline staff were required to complete the training before 30 June 2017.

"Almost 900 staff attended domestic and family violence training so they can deliver trauma-informed services."

Thirty-five days of training were presented at 22 offices, and attended by 856 staff.

Feedback was very positive. One participant said:

“After this training, I feel more confident in safety planning, screening clients and assessing their level of risk. I will have a more empathetic approach with clients by framing their experience through a trauma lens.”

As a key participant in the new specialist legal assistance and social support service at family law courts (See Safety for victims of domestic violence), our Domestic Violence Unit received specialist training. They were joined by staff from ACT Legal Aid and Victoria Legal Aid.

Intensive health justice training

With the Legal Aid NSW health justice partnership (HJP) practice fast expanding (See Achieving better health and legal outcomes), we ran an ‘HJP intensive’ for staff involved in these partnerships and those who are considering new partnerships