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Annual Report 2017 - 2018

Key partners at a glance

We work closely with legal and non-legal service providers to improve access to legal services for disadvantaged communities.

Private Lawyers
We work in partnership with private lawyers who receive funding from Legal Aid NSW to represent legally aided clients.
Private lawyers provided 43.9 % of all Legal Aid NSW case and duty services.
LawAccess NSW
LawAccess NSW made 64,649 referrals to Legal Aid NSW offices compared with 53,034 last year.
The main areas people sought help from LawAccess NSW in 2017–2018 were debt, family law parenting matters, neighbours, wills, fines, car accidents, tenancy, employment and apprehended domestic violence orders.
LawAccess NSW is a free service that assists customers over the phone to manage their legal problems. It provides them with legal information, managed referrals and, in some instances, legal advice. LawAccess NSW is available to everyone in New South Wales. It is administered by the Department of Justice, and partly funded by Legal Aid NSW. Anyone can contact LawAccess NSW, receive legal information over the phone and may be referred to Legal Aid NSW for further advice or to access a duty service or outreach service. Depending on a person’s level of disadvantage and legal need, they may then be assisted to obtain a grant of legal aid for a dispute resolution conference or representation in court for complex litigation.
National Legal Aid (NLA)
Developed a national family violence and CLE website resource to support the FASS.
This forum of the eight independent legal aid commissions in each of the Australian states and territories engages nationally with governments, stakeholders and the community about best practice in legal aid and related issues.
NSW Legal Assistance Forum (NLAF)
Successfully advocated to increase access to birth certificates, and resolved an issue relating Victims Restitution Orders (VRO) and Work and Development Orders (WDO) for prisoners.
This forum brings together the agencies responsible for legal assistance services to collaborate in targeted working groups on improving legal services for disadvantaged people in New South Wales.
Aboriginal Legal Service (NSW/ACT) Ltd
Legal Aid NSW and the ALS worked together to deliver cultural competency sessions designed to equip practitioners with the skills and knowledge they need to better represent Aboriginal clients.
Legal Aid NSW and the Aboriginal Legal Service (NSW/ACT) Ltd share a statement of commitment ensuring that both agencies work together to address the legal needs of Aboriginal people in New South Wales.
Cooperative Legal Service Delivery (CLSD) Program
The Cooperative Legal Service Delivery (CLSD) Program and the Regional Outreach Clinic Program (the ROCP) were restructured under a new Unit–the Collaborative Legal Service Delivery Unit.
The CLSD Program is a regionally-based approach to legal service delivery. It develops partnerships between regional legal, community and government agencies that increase collaboration between legal assistance and related services.
Community Legal Centres (CLCs)
32 CLSP-funded CLCs assisted 35,791 people and provided 40,113 advices to clients.
Legal Aid NSW administers funding to 32 generalist and specialist Community Legal Centres and their peak body in New South Wales.
Women’s Domestic Violence Court Advocacy Services (WDVCAS)
The services rolled out the Safer Pathway service model to 16 more locations across the state and supported 43,947 clients.
WDVCAS’s work with the NSW Police Force, Victims Services, NSW Local Courts and legal, health, welfare and accommodation services in the community. Integrated responses are provided to women and children impacted by domestic and family violence. The 29 WDVCAS’s are administered by the Women’s Domestic Violence Court Advocacy Program within Legal Aid NSW.