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Annual Report 2017 - 2018

Managing our organisation

Meeting the needs of the most disadvantaged people in our community, many of whom have multiple and complex legal and non-legal needs, requires a skilled workforce and adequate resourcing.

interactive Arabana language activity staff attendees

“With languages comes pride and connection". Staff take part in an interactive Arabana language activity for NAIDOC Week.

key in a circle iconKey achievements

  • Introduced the LEAD program for new and established managers to come together in a genuine commitment to create future leaders (See Developing knowledge and skills).
  • In the process of reviewing and improving our recruitment processes (See Better recruitment practices).
  • Introduced Divisional Action Plans to give staff and managers the means to build on the positive feedback from the PMES results (See PMES 2017 survey).
  • Partnered with Aboriginal community members to provide specific and tailored Aboriginal Cultural Competency training to our staff, private practitioners and key partners the Aboriginal Legal Service and Community Legal Centres (See deliver cultural competency sessions).
  • Developed our ICT and Digital Strategy (See Digital strategy).

calendar iconThe year ahead

  • Restructure our Corporate Services, including People and Organisational Development with a renewed focus on service delivery to the business.
  • The first release of the Client and Case Management System (CCMS).

key in a square iconKey challenge

  • Updating and testing our systems including the CCMS and human resources systems.