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Annual Report 2018 - 2019

Client services

Our clients come from diverse backgrounds and have diverse needs. This year, our services assisted new arrivals, Aboriginal people, people in regional NSW and families affected by domestic violence.

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Legal Aid NSW staff provide legal information at a range of community events

Key achievements iconKey achievements

  • We undertook our largest client satisfaction survey to date.
  • Mediations took place in 2,879 family law matters, and we achieved a successful settlement rate of 78.6 percent.
  • We helped more people with disability assert their rights under the National Disability Insurance Scheme.
  • We developed a strategic law reform agenda, and made 32 public law reform submissions.
  • Our Work and Development Order Scheme partnership with Revenue NSW and the NSW Department of Justice helped vulnerable people clear $43 million in unpaid fines.
  • Our Family Advocacy and Support Service expanded, with 12 percent more duty services than the previous year.

Year ahead iconThe year ahead

  • We will trial and refine key client service initiatives, including our advice and triage frameworks.
  • We will establish our Elder Abuse Service on the NSW Central Coast and trial a generalist lawyer model.

Key challenge iconKey challenge

  • We will ensure our services are consistently targeted across different areas of law and across our state.