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Annual Report 2018 - 2019

Collaborating with our partners

Partnerships and collaboration are essential to achieving our goal of delivering client-centred services and ensuring the most efficient use of resources.

Chapter 3 cover

Aboriginal Legal Service (NSW/ ACT) lawyer James Clifford (left) and volunteer Shahad Al Majed (second from right) join Legal Aid NSW Children’s Civil Law Service lawyers Lindsay Craig (second from left) and Andrea Hadaway at Surry Hills Children’s Court, where a new Youth Koori Court opened this year

Key achievements iconKey achievements

  • We established formal inter-agency partnerships under a new Strategic Partnerships Framework to deliver better outcomes for clients.
  • The NSW Legal Assistance Forum established a working group, chaired by Legal Aid NSW, that aims to develop a more comprehensive approach to collaborative service-planning in NSW.

Year ahead iconThe year ahead

  • We will develop formal partnerships with key agencies under our Strategic Partnerships Framework.
  • We will integrate LawAccess NSW within Legal Aid NSW and establish it as the first point of contact for legal assistance in NSW.
  • We will contribute to a pilot of enhanced collaborative service-planning in four regional catchment areas through our involvement in a NSW Legal Assistance Forum working group on collaborative service-planning.

Key challenge iconKey challenge

  • We will ensure the seamless delivery of services to our clients while undertaking a major review of service delivery by private lawyers.