Annual Report 2018 - 2019
Corporate governance
Setting strategic direction, monitoring progress, and ensuring compliance are key elements of our governance procedures.
Legal Aid NSW CEO Brendan Thomas addresses the 2018 Criminal Law Conference
Key achievements
- We progressed our five-year strategic plan by completing most actions under the Legal Aid NSW Strategic Plan 2018–2019 (Year One Plan) (See Achievements against the Legal Aid NSW Strategic Plan 2018-2019).
- The Board approved changes to our eligibility policies to improve access to justice.
- We completed five performance audits (See Identifying and managing risk).
- We received 18 applications for access to information (See Right to information).
- We received 507 complaints, 74 compliments and made substantial improvements to the way we handle complaints (See Complaint handling).
The year ahead
- We will oversee the implementation of the second year of the Legal Aid NSW Strategic Plan 2018–2023.
Key challenge
- We will continue to provide quality legal aid services in the context of increasing demand.