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Annual Report 2019 - 2020

Managing our organisation

We are best placed to meet the needs of our clients when our workforce is highly capable and adequately resourced.

LEAD program

Graduates of the LEAD program in 2019.

Key achievements iconKey achievements

  • We launched a new staff intranet to improve access to resources and organisational information.
  • We finalised our implementation of the new Client and Case Management System (CCMS).
  • We developed and fitted out a client-centred office in Tamworth to meet client and staff needs.
  • We achieved an employee engagement score of 76 percent in the NSW People Matter Employee Survey (PMES), one of the highest response rates in the public service.
  • 43 senior managers across the organisation participated in the LEAD development program.
  • We revised our Human Resources structure to ensure it is more client focused. We established two new roles to manage the payroll and recruitment teams.
  • We completed the rollout of Office 365 across the organisation.
  • We implemented a new Information and Communications Technology (ICT) structure, including uplifting our business partnership, project management and cyber security functions.

Year ahead iconThe year ahead

  • We will prepare to make all roles in our organisation more flexible.
  • We will increase the number of Aboriginal and Torres Strait Islander people and people with disability working at Legal Aid NSW.