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Annual Report 2019 - 2020

Supporting our staff to provide outstanding customer service

We continued to invest in our people, to ensure they are well supported to deliver the best results for our clients.

Staff numbers over five years

Year Full-time equivalent* staff as at the end of financial year Actual staff as at the end of financial year
2015–16 1,028.95 1,116
2016–17 1,058.79 1,163
2017–18 1,098.94 1,203
2018–19 1,178.48 1,326

* Under the Government Sector Employment Act 2013 (NSW)

Workforce analytics to enable more effective workforce planning

We built several new reporting mechanisms to ensure managers and the Executive have more current and detailed information when making strategic decisions about their workforce. We partnered with the Public Service Commission to develop monthly workforce planning dashboards utilising the Qlik Sense business intelligence tool.

Year ahead iconThe year ahead

  • We will prepare to make all roles in our organisation more flexible.
  • We will continue to implement the recruitment review recommendations.
  • We will continue to implement PMES Action Plans across the organisation.