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Annual Report 2020 - 2021

Managing our organisation

We are best placed to meet the needs of our clients when our workforce is highly capable and adequately resourced.

Group photo of Legal Aid NSW Human Resources staff.

Group photo of Legal Aid NSW Human Resources staff.

Key achievements iconKey achievements

  • We successfully launched our flexible working policy.
  • We achieved excellent results in the 2020 NSW People Matter Employee Survey.
  • We continued to make administrative tasks more efficient.
  • We increased the support available for managers.
  • We increased our cyber security capabilities.
  • We launched a new cloud-based business intelligence platform.

Year ahead iconThe year ahead

  • We will implement new policies and practices to prioritise the wellbeing of our staff.
  • We will continue to increase the diversity of our workforce, including Aboriginal and Torres Strait Islander staff, staff with disability, and staff from regional areas.
  • We will continue to provide training and development opportunities to the organisation.
  • We will increase the scope of virtual and digital training offerings.

Key challenge iconKey challenge

  • We will continue to support our staff to work effectively in an increasingly flexible workplace and be responsive to unexpected environmental factors such as COVID-19.