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Credit law toolkit

Contacts

External Dispute Resolution

Financial Ombudsman Service
ph: 1800 367 287
www.fos.org.au
GPO Box 3, Melbourne VIC 3001

Credit & Investment Ombudsman
ph: 1800 138 422 Fax: 02 92738440
www.cio.org.au
PO Box A252. Sydney South NSW 1235

Free Legal advice

Specialist Credit Law Advice—Community Legal Centres

ACT: Consumer Law Centre ACT
ph: (02) 62571788
www.carefcs.org

NSW: Financial Rights Legal Centre
ph: 1800 007007 
www.financialrights.org.au

SA: Consumer Credit Law Service
Ph: (08) 83421800 or 1300 886220
www.consumercreditsa.org

VIC: Consumer Action Law Centre
ph: 1300 881 020
www.consumeraction.org.au

WA: Consumer Credit Legal Service (WA)
Phone:(08) 9221 7066
www.cclswa.org.au

Other Community Legal Centres

The National Association of Community Legal Centres
www.naclc.org.au

Legal Aid

NSW
ph: 1300 888 529 (LawAccess NSW)
or at www.legalaid.nsw.gov.au

QLD
ph: 1300 651 188
or at www.legalaid.qld.gov.au

VIC
ph: 1800 677 402
or at www.legalaid.vic.gov.au

NT
ph: 1800 019 343
or at www.ntlac.nt.gov.au

ACT
ph: 1300 654 314
or at www.legalaidact.org.au

TAS
ph: 1300 366 611
or at www.legalaid.tas.gov.au

SA
ph: 1300 366 424
or at www.lsc.sa.gov.au

Some community legal centres and legal aid offices also employ specialist consumer credit lawyers

Financial Counselling

Referral to a free financial counsellor: 1800 007 007

Financial Counselling Australia
www.financialcounsellingaustralia.org.au

To lodge a complaint about a licensee or credit representative

Australian Securities and Investments Commission
Phone: 1300 300 630
www.asic.gov.au or www.moneysmart.gov.au
Online at www.asic.gov.au/about-asic/contact-us/how-to-complain