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Free legal advice and assistance with Centrelink problems

You may want legal help if:

  • you have to pay back money to Centrelink
  • you can’t get a payment
  • you are getting the wrong amount
  • your payments have been stopped
  • you want to appeal a Centrelink decision, or
  • you are being investigated by Centrelink.

What we can do

A Legal Aid lawyer can give you free legal advice about your Centrelink problem. We may also be able to:

  • ask Centrelink for a copy of your file so you know what information they used to make the decision
  • help you get Centrelink to look at the decision again
  • help you appeal against a Centrelink decision to an independent tribunal
  • represent you at the Administrative Appeals Tribunal.
Legal Aid NSW is separate from Centrelink. Anything you tell us is confidential, unless the law says otherwise.

Legal Aid offices

You can call a Legal Aid NSW office to make an appointment with a lawyer. Legal Aid NSW offices that can help you:

Central Sydney  9219 5790
Campbelltown  4628 2922
Coffs Harbour 6651 7899
Dubbo  6885 4233
Fairfield  9727 3777
Gosford  4324 5611
Lismore  6621 2082
Liverpool  9601 1200
Newcastle  4929 5482
Nowra  4422 4351
Parramatta  9891 1600
Penrith  4732 3077
Port Macquarie 5525 1600
Wagga Wagga  6921 6588
Wollongong  4228 8299

What to bring to your appointment

You should bring any letters Centrelink has sent you about the decision.

The Translating and Interpreting Service (TIS) provides free interpreters if you do not speak English. TIS can help you talk to us in your language. Call TIS on 131 450.

If you are hearing or speech impaired, you can contact us by calling the National Relay Service (NRS) on 133 677 or TTY 9219 5126.

This publication is intended as a general guide to the law. It should not be relied on as legal advice and it is recommended that you talk to a lawyer about your particular situation.
At the time of printing, the information shown is correct but may be subject to change.

If you need more help, contact LawAccess NSW on 1300 888 529.

Order brochures online or email publications@legalaid.nsw.gov.au
Visit the Legal Aid NSW social security web page

February 2015