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Tell us what you think

We value your feedback – complaints, compliments and suggestions.

Our commitment to you

We are committed to giving you the best possible service. Please tell us about problems with our service so we can do our best to fix them. Tell us how you think we can do it better. We are also happy to hear when we do a good job.

How can you give us your feedback?

Call us. The Legal Aid NSW office numbers are located on our website. Please talk to us about your concerns first.

Making a complaint is free.

To make a complaint, compliment or suggestion you can:

Legal Aid NSW

Complaints and Client Service Officer

PO Box K847

Haymarket NSW 1240

Are you complaining for someone else?

If you are complaining for someone else, we must have permission from them to respond to you. Please ask us for a copy of our ‘client authority form’ for complaints or download it from our website.

Do you need help to fill out the form?

Tell us if you need help to fill out the form.

We want to hear what you think.

Ask us for help at your local Legal Aid NSW office.

If you need an interpreter you can use the Translating and Interpreting Service (TIS) to call us. Call 131 450. This is free. If you are deaf you can use the National Relay Service to contact us. Call 133 677 or go to www.relayservice.gov.au.This is free.

How will we protect your privacy?

We will not tell anyone what you tell us unless you say we can, or if it raises serious issues, the law says we must or it would be reasonably expected in the circumstances. We deal with your personal information in accordance with the NSW privacy legislation and the Legal Aid NSW Privacy Management Plan. For more information about privacy, please contact your nearest office or visit www.legalaid.nsw.gov.au/privacy

If you don’t want to give us your name, we may not be able to respond to your complaint.

What can you do if you are not happy with our response?

  • If your complaint is about a lawyer you can complain to:

Office of the Legal Services Commissioner

Call 9377 1800 or 1800 242 958 (free call outside Sydney) TTY (02) 9377 1855 or go to www.olsc.nsw.gov.au

  • If you are not happy with our response to your complaint about anything else you can complain to:

NSW Ombudsman

Call 9286 1000 or 1800 451 524 (free call outside of Sydney) or go to www.ombo.nsw.gov.au

The information is correct at the time of printing, however it may change. For more information contact LawAccess NSW on 1300 888 529.

© Legal Aid Commission of NSW 2021