Mortgage stress handbook
14. Useful contacts
Australian Financial Complaints Authority (AFCA)
Australian Financial Complaints Authority (AFCA)
1800 931 678
www.afca.org.au
MoneySmart
MoneySmart is the Australian Securities and Investments Commission’s website on money matters. It has helpful, practical information and videos for people who are struggling to pay their mortgage.
moneysmart.gov.au
Financial counselling
Financial Counselling Australia (FCA)
1800 007 007 to contact your nearest financial counsellor
www.financialcounsellingaustralia.org.au
Specialist Credit Law advice — Community Legal Centres
ACT
Consumer Law Centre ACT
www.carefcs.org
(02) 6257 1788 or (02) 6143 0044
New South Wales
Financial Rights Legal Centre (NSW)
www.financialrights.org.au
1800 844 949
South Australia
Consumer Credit Law Centre
www.consumercreditsa.org
(08) 8342 1800
Victoria
Consumer Action Law Centre
www.consumeraction.org.au
1800 466 477 or (03) 9629 6300
Western Australia
Consumer Credit Legal Service (WA)
www.cclswa.org.au
(08) 9221 7066
Other Community Legal Centres
The National Association of Community Legal Centres
Legal Aid
New South Wales
1300 888 529 (LawAccess NSW)
www.legalaid.nsw.gov.au
Queensland
1300 651 188
www.legalaid.qld.gov.au
Victoria
1300 792 387
www.legalaid.vic.gov.au
Northern Territory
1800 019 343
www.legalaid.nt.gov.au
ACT
1300 654 314
www.legalaidact.org.au
Tasmania
1300 366 611
www.legalaid.tas.gov.au
South Australia
1300 366 424
www.lsc.sa.gov.au
Western Australia
1300 650 579
www.legalaid.wa.gov.au
Some community legal centres and legal aid offices also employ specialist consumer credit lawyers
Australian Taxation Office (ATO)
Early Release of Superannuation
www.ato.gov.au/individuals/super/withdrawing-and-using-your-super/Early-access-to-your-super/
Mortgage assistance schemes
Queensland
(07) 3224 7202
Toll Free: 1300 654 322
www.qld.gov.au/housing/buying-owning-home/financial-help-concessions/mortgage-relief-loan
ACT
(02) 6207 0084
www.revenue.act.gov.au/home-owner-assistance/mortgage-relief
Supreme Court contacts
New South Wales
Sydney — 1300 679 272
www.supremecourt.justice.nsw.gov.au
Northern Territory
Darwin — (08) 8999 7024
Alice Springs — (08) 8951 5711
www.supremecourt.nt.gov.au
Tasmania
Hobart — 1300 664 608
Launceston — (03) 6777 2873
Burnie — (03) 6477 7120
www.supremecourt.tas.gov.au
ACT
(02) 6205 0000
www.courts.act.gov.au/supreme
Victoria
(03) 9603 9300
www.supremecourt.vic.gov.au
Western Australia
(08) 9421 5333
www.supremecourt.wa.gov.au
Queensland
Brisbane — (07) 3247 4313
www.courts.qld.gov.au
courtinfo@justice.qld.gov.au
Bundaberg — (07) 4131 5667
Courthouse.bundaberg@justice.qld.gov.au
Cairns — (07) 4039 8885
cairnsHCregistry@justice.qld.gov.au
Longreach — (07) 4650 1983
courthouse.longreach@justice.qld.gov.au
Mt Isa — (07) 4747 2011
courthouse.mountisa@justice.qld.gov.au
Roma — (07) 4624 3033
Courthouse.roma@justice.qld.gov.au
Townsville — (07) 4799 7261
townsvilleHCregistry@justice.qld.gov.au
South Australia
(08) 8204 0289
Supreme.registry@courts.sa.gov.au
www.courts.sa.gov.au/OurCourts/SupremeCourt
Emergency Accommodation
New South Wales
Housing NSW
Service Link2home
1800 422 322
Queensland
Homeless Hotline
1800 474 753
South Australia
Homelessness Gateway
1800 003 308
Northern Territory
Tasmania
Housing Connect
1800 800 588
ACT
Homeless Services
OneLink 1800 176 468
Victoria
Crisis & Emergency Accommodation
1800 825 955
Western Australia
Specialist Homelessness Services
Entrypoint Perth 1800 124 684