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Need help with a Centrelink problem?

Free advice and assistance for people with Centrelink problems

Legal Aid NSW provides free legal advice and assistance about Centrelink problems

Do you need help?

You may want legal help if:

  • you have to pay back money to Centrelink
  • you can’t get a payment
  • you are getting the wrong amount
  • your payments have been stopped
  • you want to appeal a Centrelink decision, or
  • you are being investigated by Centrelink.

What can we do?

A Legal Aid lawyer can give you free legal advice about your Centrelink problem. We may also be able to:

  • ask Centrelink for a copy of your file so you know what information they used to make the decision
  • help you get Centrelink to look at the decision again
  • help you appeal to the Social Security Appeals Tribunal (SSAT) or the Administrative Appeals Tribunal (AAT)
  • represent you at the AAT.

Legal Aid NSW offices

You can call a Legal Aid NSW office to make an appointment with a lawyer. Legal Aid NSW offices that can help you:

Central Sydney 9219 5790
Campbelltown 4628 2922
Coffs Harbour 6651 7899
Dubbo 6885 4233
Fairfield 9727 3777
Gosford 4324 5611
Lismore 6621 2082
Liverpool 9601 1200
Newcastle 4929 5482
Nowra 4422 4351
Parramatta 9891 1600
Penrith 4732 3077
Wagga Wagga 6921 6588
Wollongong 4228 8299

What to bring to an appointment:

You should bring any letters Centrelink has sent you about the decision.

Legal Aid NSW is separate from Centrelink. Anything you tell us is confidential, unless the law says otherwise.

Visit the Legal Aid NSW social security service webpage.


Translating and interpreting Service (TIS) symbol Translating and Interpreting Service (TIS) provides free interpreters if you do not speak English. TIS can help you talk to us in your language. Call TIS on 131 450.

NRS symbol If you are hearing or speech impaired, you can contact us by calling the National Relay Service (NRS) on 133 677 or TTY 9219 5126.


Copies of this brochure can be ordered from the 'order a publication' page.

Jan 2013