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Social Security Service

Who we are

The Social Security Service is a specialist service of Legal Aid NSW.  We provide free legal advice, assistance and representation about Centrelink problems.

Who we help

We can help people on social security or family assistance payments who have a Centrelink problem.

How we can help

Advice and assistance

We give free independent advice about your Centrelink problems. We can advise you of your rights and entitlements to social security and family assistance payments.

We can assist you if:

  • you have to pay back money to Centrelink;
  • you can't get a payment;
  • you are getting the wrong amount;
  • your payments have been stopped;
  • you want to appeal a Centrelink decision; or
  • you are being investigated by Centrelink.


We can represent you in the Administrative Appeals Tribunal or federal courts if you are eligible for legal aid. We will prepare your case, obtain evidence and represent you at the hearing.


We give talks for community groups and community workers on topics like:

  • Centrelink debts and prosecutions;
  • Disability Support Pension payments;
  • Compensation issues;
  • Relationships and Centrelink;
  • Residence issues;
  • Asset and income test issues.

Contact us

It is essential that you call first to book an appointment.

Our main service is located at Central Sydney office, 323 Castlereagh Street, Haymarket. Call us on 02 9219 5790 to make an appointment. Appointments are available on Monday mornings, Tuesday afternoons and all day Thursday.

Advice, assistance and representation on Centrelink problems is also available from most Legal Aid offices in NSW. Contact LawAccess on 1300 888 529 for your nearest Legal Aid office to make an appointment, and find out appointment dates/times.

Specialist Social Security advice clinics are held in South West Sydney by appointment only on fixed dates.

If you have appealed to the Administrative Appeals Tribunal (General Division) (Tier 2) you can make an appointment to see a Legal Aid lawyer at the Tribunal by calling 1800 228 333. Appointments are available on Tuesday mornings and alternate Wednesday afternoons.

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