How our key services tracked
Over the last five years
These five-year comparisons illustrate trends in our service provision.
*Total client services include legal representation, duty services, legal advice and assistance, and information services. The way we calculate information services changed in September 2018, resulting in a lower number of services reported.
**This graph shows the proportion of casework services (including extended legal assistance services) and in-house duty services provided to Aboriginal and Torres Strait Islander clients for the financial years up to and including 2018–2019. For 2019–2020 onwards, in-house duty services are not included in the calculation due to the unavailability of data following a system change.
-
Overview
- Chair's report
- Acting CEO's report
- Key activities of the board
- Board members 2021-2022
- Organisational structure
- Senior Executive
- Governance framework
- Legislative compliance and fair processes
- Complaints handling
- What we did over the past year
- Fact file
- Measuring our performance
- How our key services tracked over the last five years
- A snapshot of our services
-
Client Services
- Chair's report
- Acting CEO's report
- Key activities of the board
- Board members 2021-2022
- Organisational structure
- Senior Executive
- Governance framework
- Legislative compliance and fair processes
- Complaints handling
- What we did over the past year
- Fact file
- Measuring our performance
- How our key services tracked over the last five years
- A snapshot of our services
-
Collaborating with our partners
- Chair's report
- Acting CEO's report
- Key activities of the board
- Board members 2021-2022
- Organisational structure
- Senior Executive
- Governance framework
- Legislative compliance and fair processes
- Complaints handling
- What we did over the past year
- Fact file
- Measuring our performance
- How our key services tracked over the last five years
- A snapshot of our services
-
Managing our organisation
- Chair's report
- Acting CEO's report
- Key activities of the board
- Board members 2021-2022
- Organisational structure
- Senior Executive
- Governance framework
- Legislative compliance and fair processes
- Complaints handling
- What we did over the past year
- Fact file
- Measuring our performance
- How our key services tracked over the last five years
- A snapshot of our services
-
Financial summary
- Chair's report
- Acting CEO's report
- Key activities of the board
- Board members 2021-2022
- Organisational structure
- Senior Executive
- Governance framework
- Legislative compliance and fair processes
- Complaints handling
- What we did over the past year
- Fact file
- Measuring our performance
- How our key services tracked over the last five years
- A snapshot of our services
-
Appendices
- Chair's report
- Acting CEO's report
- Key activities of the board
- Board members 2021-2022
- Organisational structure
- Senior Executive
- Governance framework
- Legislative compliance and fair processes
- Complaints handling
- What we did over the past year
- Fact file
- Measuring our performance
- How our key services tracked over the last five years
- A snapshot of our services
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-
Overview
- Chair's report
- Acting CEO's report
- Key activities of the board
- Board members 2021-2022
- Organisational structure
- Senior Executive
- Governance framework
- Legislative compliance and fair processes
- Complaints handling
- What we did over the past year
- Fact file
- Measuring our performance
- How our key services tracked over the last five years
- A snapshot of our services
-
Client Services
- Chair's report
- Acting CEO's report
- Key activities of the board
- Board members 2021-2022
- Organisational structure
- Senior Executive
- Governance framework
- Legislative compliance and fair processes
- Complaints handling
- What we did over the past year
- Fact file
- Measuring our performance
- How our key services tracked over the last five years
- A snapshot of our services
-
Collaborating with our partners
- Chair's report
- Acting CEO's report
- Key activities of the board
- Board members 2021-2022
- Organisational structure
- Senior Executive
- Governance framework
- Legislative compliance and fair processes
- Complaints handling
- What we did over the past year
- Fact file
- Measuring our performance
- How our key services tracked over the last five years
- A snapshot of our services
-
Managing our organisation
- Chair's report
- Acting CEO's report
- Key activities of the board
- Board members 2021-2022
- Organisational structure
- Senior Executive
- Governance framework
- Legislative compliance and fair processes
- Complaints handling
- What we did over the past year
- Fact file
- Measuring our performance
- How our key services tracked over the last five years
- A snapshot of our services
-
Financial summary
- Chair's report
- Acting CEO's report
- Key activities of the board
- Board members 2021-2022
- Organisational structure
- Senior Executive
- Governance framework
- Legislative compliance and fair processes
- Complaints handling
- What we did over the past year
- Fact file
- Measuring our performance
- How our key services tracked over the last five years
- A snapshot of our services
-
Appendices
- Chair's report
- Acting CEO's report
- Key activities of the board
- Board members 2021-2022
- Organisational structure
- Senior Executive
- Governance framework
- Legislative compliance and fair processes
- Complaints handling
- What we did over the past year
- Fact file
- Measuring our performance
- How our key services tracked over the last five years
- A snapshot of our services
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