Previous Page

Bank accounts

Information about bank accounts and banking payments.

  • This topic covers

    This topic covers

    • What happens when you make a mistake with an internet banking payment
    • What you can do when there is an unauthorised transaction on your bank account

Time limitAction
Six yearsTo complain to AFCA if you have a dispute with your bank, if you haven't made a complaint to your bank.

Organisation

OrganisationResponsibilities
Australian Financial Complaints Authority (AFCA)Can determine complaints between you and a bank.
Australian Securities and Investments Comission (ASIC)Regulates the licensing and responsible lending practices of credit providers.

OrganisationFee
Australian Financial Complaints Authority (AFCA)There are no fees to complain to AFCA.

OrganisationForms
Australian Financial Complaints Authority (AFCA)

Forms

Woman working on computer

Frequently Asked Questions

Frequently Asked Questions about bank accounts and banking payments.

Go to questions

Services

Financial Rights Legal Centre

Financial Rights Legal Centre can help people in financial stress.

National Debt Helpline

The National Debt Helpline can help you find a free financial counsellor.

Last updated: February 2024