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Disability Inclusion Action Plan 2024–2028

Legal Aid NSW launched our new Disability Inclusion Action Plan on International Day of People with Disability on 3 December 2024.

The Legal Aid NSW Disability Inclusion Action Plan 2024–2028 provides a blueprint, informed by lived experience, to not only eliminate discrimination but to strengthen our organisation so it is more accessible and inclusive for clients and staff with lived and living experience of disability and mental ill health.

This Disability Inclusion Action Plan extends to carers of people with disability, in their capacity as staff members and as service users of Legal Aid NSW.

Disability Inclusion Action Plan 2024–2028

Disability Inclusion Action Plan 2024–2028 PDF | English | December 2024 | 2 mb

Disability Inclusion Action Plan 2024–2028 Easy Read

Disability Inclusion Action Plan 2024–2028 Easy Read PDF | English | December 2024 | 4 mb

Snapshot of the Disability Inclusion Action Plan

Client focus

Equitable access to legal information
  • Develop a Communications Accessibility Strategy.
  • Review and update our website and social media.
  • Upskill ICT regarding use of assistive technology to support staff to provide accessible information.
  • Explore use of AI to develop accessible resources.
Community and stakeholder relationships
  • Develop a Disability Stakeholder Engagement Strategy.
  • Formalise partnerships with disability advocacy organisations.
  • Develop additional pathways for advocates and support workers to communicate with us.
  • Develop an accessibility checklist for events and workshops.
Organisational capacity
  • Formalise the Disability Inclusion Advisory Panel.
  • Develop a professional development program.
  • Develop a mechanism to ensure that leaders are accountable for fostering Inclusive practice.
  • Develop an approach to addressing the Disability Royal Commission recommendations.
  • Develop an approach to assessing decision making capacity.
  • Advocate for client needs and adjustments at a systemic level.
Equitable and accessible legal services
  • Provide more accessible and consistent services.
  • Proactively ask about and address client adjustment and communication needs.
  • Provide more flexibility around appointment times.
  • Increase awareness among clients and community about our services and what they can expect from their lawyer.
  • Improve client experiences of grants and duty services.
  • Provide disability specialist services.

Staff focus

An inclusive and accessible workplace
  • Increase support for staff who use their lived experience in the workplace.
  • Streamline workplace adjustment processes.
  • Improve accessibility of our offices and learning environments.
  • Support our managers to support our staff with disability and staff who are carers.
  • Use data to track staff and client satisfaction.
  • Source disability confident providers.
Inclusive and accessible employment
  • Participate in disability employment programs.
  • Ensure the people we employ value diversity and inclusion.
  • Make our recruitment processes more accessible and inclusive.
  • Develop alternate pathways to recruiting people with disability.
  • Plan and map the inclusion of people with disability in our workplace.
  • Increase representation of employees with disability at senior and Executive levels.