Some information will also be protected by other legal obligations, including legal professional privilege and confidentiality provisions under ss 25 and 26 of the Legal Aid Commission Act 1979.
We collect personal information to:
If we collect your personal information for another purpose, we will tell you about this at the time we collect the information.
The personal information you provide to us is voluntary, however if it is not provided you may be ineligible to receive a grant of legal aid and other legal services.
We mainly collect your personal information directly from you. This may occur when you:
We may also collect your personal information from your lawyer and from other third parties with your consent.
The main types of personal information we collect includes:
We store your personal information securely to protect it against loss and unauthorised access, use, modification or disclosure and any other misuse.
We destroy your personal information in accordance with our legal obligations
You have the right to access your personal information that we hold without delay or expense.
You can request alterations to your personal information if your details change. We will make necessary amendments to ensure that your personal information is accurate, up to date, complete and not misleading.
We use your personal information for the purpose for which it was collected, or:
We may use your personal information to contact you by letter, email, and/or phone. You can tell us which of these you prefer.
If you give us your mobile phone number, we might use it to send you text messages (SMS).
We may disclose your personal information to third parties for any of the following reasons:
We are not required to comply with privacy collection provisions in relation to personal information about a financially associated person or dependant under our Privacy Code of Practice.
We will investigate any data breaches or possible breaches to determine the nature of the breach, assess any risks of harm, and take preventative actions. We will report any serious data breaches to the Privacy Commissioner.
You can contact us if you have a complaint about how we have handled your personal information.
Complaints are handled by our Clients Service Unit. To make a complaint go to Feedback and complaints.
For more information about how Legal Aid NSW adheres to privacy law please see the Legal Aid NSW Privacy Management Plan or contact the Privacy Officer at:
The Privacy Officer
Legal Aid NSW
323 Castlereagh Street
Haymarket NSW 2000
Telephone (02) 9219 5000
For general information about your right to privacy and the Privacy and Personal Information Protection Act, you can also visit the Information and Privacy Commission NSW website.