Strategic Plan 2023-2028

Our strategic plan sets our high-level direction as an organisation over a five-year period.

Our most recent strategic plan was released at the start of the 2023 financial year. It commits us to a five-year roadmap with a focus on building a strong workforce, processes, and connections in the justice system for the ultimate benefit of our clients.

The Legal Aid NSW Strategic Plan 2023-2028 and our year one 2023-2024 implementation plan can be downloaded below. 

If you have questions about our plan, you can email the Director, Enterprise Project Management Office.

Creating our plan

Building our strategic plan was an involved process, and close to 200 staff members directly contributed to consultations on what we should focus on.

Staff developing the plan spoke to colleagues at all levels from across the state. They also engaged with representatives from our staff networks – which are run by and for staff who are Aboriginal, are from Culturally and Linguistically Diverse Backgrounds, have a disability or are carers of people with a disability, or are part of the LGBTQIA+ community.

Our board also comments on and approves our strategic plan.

An introduction to our plan from our Board’s Chair

On behalf of the Board of Legal Aid NSW I am pleased to introduce the Legal Aid Strategic Plan for 2023-2028. The Strategic Plan establishes the vision for Legal Aid, where we want to be over the next five years and how we plan to get there.

This plan has been developed through a robust process of review, consultation and staff engagement at all levels of the organisation.

Thank you to the staff of Legal Aid for taking time out from your busy schedules to give your perspectives on what is needed to ensure Legal Aid is the best it can be. I also acknowledge the work of the Legal Aid executives and the input from the Board members in developing this plan.

The Board will closely monitor the implementation of the Plan and the progress towards achieving the identified goals.

We can look forward to Legal Aid NSW continuing on its path of reaching those people who are in most need of assistance through continuing to improve our service offerings and strengthening social justice in NSW.

Craig Smith

Chair, Legal Aid NSW

An introduction to our plan from our CEO

It is with great pleasure and immense pride that I introduce our next fiveyear Strategic Plan 2023 - 2028. As the CEO of this remarkable agency, I welcome this opportunity to outline our vision for the future and the path we will take to achieve this over the next 5 years.

Legal Aid NSW has a well-deserved reputation for legal excellence and unwavering commitment to our clients. The world around us is evolving at an astonishing pace, with technological advancements as well as social and economic challenges that impact on the way we work. This accelerating pace of change presents both new challenges and exciting opportunities.

We undertook extensive consultations to hear how we can best meet those challenges and harness opportunities in developing this strategic plan. Our priorities support our vision for a justice system that delivers fair outcomes for people experiencing disadvantage. And in doing so, they also provide a framework to ensure that we are an organisation that champions our staff, their wellbeing and commitment to provide the best possible services to our clients.

I am looking forward to this journey over the next five years. I pay particular tribute and acknowledge the efforts of our staff, for their unwavering commitment to our organisation and our clients.

Monique Hitter

CEO, Legal Aid NSW

2023-2028 Strategic Plan

2023-2028 Strategic Plan PDF | English | July 2023 | 172 kb

Year one 2023-2024 implementation plan

Year one 2023-2024 implementation plan PDF | English | December 2023 | 84 kb