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Complaints

Making a complaint is free. Complaints can be made by telephone, in person, email, by letter or using the form below

Complaints form technical issues

There were technical issues with our complaints form between December 2024 and February 2025, and some complaints submissions may have been missed.

If you submitted a complaint between those dates and have not received a response, please email complaints@legalaid.nsw.gov.au. We apologise for the inconvenience.

Do you want a response?
Are you complaining on behalf of another person?
Have they provided Legal Aid NSW with a written authority so that we can discuss their complaint with you?
Do you (or the other person you are making the complaint on behalf of) have a disability or special need?
How did you contact LawAccess NSW? *
So we can follow up, please provide some information about your interaction with LawAccess
Do you agree we can give a copy of your complaint to the lawyer? If you do not agree for us to give a copy of your complaint to the lawyer it is highly likely that we will not take any further action on your complaint.