Introduction
We measure our performance against a range of key performance indicators to determine our effectiveness in promoting community awareness, ensuring accessibility of legal aid and upholding our service standards.
Key performance indicators
Community awareness of legal rights and responsibilities | 2021–22 | 2022–23 | 2023–24 |
|---|---|---|---|
Client satisfaction* | N/A | N/A | 82% |
Information services provided | 86,873 | 143,819 | 163,517 |
Advice and minor assistance services provided | 105,655 | 117,891 | 121,220 |
Number of publications distributed | 299,055 | 420,598 | 431,452 |
Accessibility of legal aid | 2021–22 | 2022–23 | 2023–24 |
|---|---|---|---|
Means test income limit as a % of the national minimum weekly wage | 51.8% | 55.4% | 51% |
Percentage of local court sittings served by duty solicitor schemes | 100% | 100% | 100% |
Representation service standards | 2021–22 | 2022–23 | 2023–24 |
|---|---|---|---|
| Percentage of satisfactory comprehensive in-house file reviews | 98.3% | 99.2% | 99.2% |
| Number of Legal Aid NSW lawyers with specialist accreditation | 64 | 64 | 59 |
*We measure client satisfaction through surveys conducted every few years. The next survey will be conducted in 2025–26.
Reporting against the National Legal Assistance Partnership
Legal aid commissions, Aboriginal and Torres Strait Islander legal services and community legal centres receive Commonwealth funding to improve access to justice for disadvantaged people under the National Legal Assistance Partnership (NLAP) 2020–2025.
As part of our responsibilities under this partnership, we reported the number of legal assistance services we provided. This data covered service types and law types, facilitated resolution processes and their outcomes, and the number and proportion of representation services we delivered to priority clients.
This year, as required by NLAP, we provided data about our services to the Australian Bureau of Statistics (ABS) for publication in its legal assistance services experimental data release. We will continue to work with the ABS and other legal assistance providers to improve the quality and value of the data in future releases.
Independent review of the National Legal Assistance Partnership
The NLAP was subject to an independent review in 2023–24. We made our own comprehensive submission to the review and contributed to the National Legal Aid submission.
The report of the reviewer, Dr Warren Mundy, was published in May 2024 and made 39 recommendations to inform future funding arrangements when the current NLAP ends.
Selected National Legal Assistance Partnership performance indicators, July 2023 to June 2024
Performance indicator | Percentage |
|---|---|
Proportion of Legal Aid NSW Commonwealth representation services delivered to people experiencing financial disadvantage | 99.2% |
Proportion of facilitated resolution conferences held by Legal Aid NSW that resulted in either partial or full settlement* | 72.6% |
*Commonwealth conferences only. The combined total for NSW and Commonwealth conferences was also 72.6%.
Share with
Facebook
Twitter
LinkedIn