Introduction
Our 2023–28 strategic plan sets our priorities as an organisation and guides everything we do. Our four priorities reflect our five-year focus on uplifting staff wellbeing while maintaining high-quality services for clients and advocating for a fair and effective justice system.
Vision
A justice system that delivers fair outcomes for people experiencing disadvantage.
Purpose
To use the law and our expertise to inform and represent our clients, and advocate for social justice.
Our priorities
- Our clients: high quality, consistent services tailored to meet client and community needs.
- Our people: a diverse workforce that is safe, supported and valued.
- Our justice system: a fair and effective justice system.
- Our processes: systems and processes responsive to our needs.
Our strategic initiatives
1. High quality, consistent services tailored to meet client and community needs
1.1. Strengthen service models that best serve our clients.
1.2. Serve clients no matter where they live in NSW.
1.3. Streamline client pathways for legal assistance.
1.4. Deliver consistent, high-quality services through both in-house and private practitioners.
2. A diverse workforce that is safe, supported and valued
2.1. Prioritise staff safety, health and wellbeing.
2.2. Embed an inclusive and respectful culture.
2.3. Attract, retain, develop and reward a highly engaged workforce.
2.4. Transform our recruitment.
3. A fair and effective justice system
3.1. Strengthen our partnerships to achieve better outcomes for our clients.
3.2. Drive justice system reform and innovation.
3.3. Action Closing the Gap priority reforms.
3.4. Communicate and promote the value of our work.
4. Systems and processes responsive to our needs
4.1. Enhance business processes for our clients, our people and private practitioners.
4.2. Transform our digital technology to support our work.
4.3. Strengthen data governance.
4.4. Optimise data security and privacy.
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